I applied through an employee referral. The process took 3 weeks. I interviewed at Aetna (High Point, NC) in Oct 2019
Interview
Interview was 2 parts. One phone and one in person interview with 3 supervisors. Straight forward customer service questions. 30 minutes in length. Conversation was fun and the supervisors loved their jobs.
Interview questions [1]
Question 1
How would you deescalate and angry member on the phone.