Good Interview Process. Very thorough. Initial interview then a follow up of 5 customer service questions that are turned in written. Must try to sell yourself and your customer service experience.

The interview process started with an online application which resembled filling out an online resume and some added questions. After that, a few weeks later a member of HR reached out via phone for a brief phone interview, this was about 30 minutes long and the Employee was very nice and this was a great time to ask any questions I had about the position. Following the phone interview, I was prompted via email to set up a time for an in person interview, due to COVID this interview was moved virtually via Microsoft Teams. I was also given an attachement with 5 'essay' questions- the questions were all situational "tell me about a time when", the managers and HR would read my answers before the interview so there was more time for other questions during the face to face part. I met with the HR rep for about 20 min pre interview as they acted as my 'hype man', telling me things they liked about my phone interview and prefacing me with some questions or qualities that would make me stand out to the general managers who I was interviewing with next. I met with two General Managers (6 total at the time), they were very easy going, extremely friendly and willing to answer any questions I had. They would ask me a question but answer it themselves first to make me less nervous. A majority of the questions revolved around the companies culture and making sure my personality, outlook, perception and relationships would be a good fit on a team and in the companies culture. My interview felt more like a lengthy conversation about Acuity than it did a grueling interview. Don't get me wrong, I was still nervous but the way that it is all set up makes it very easy to forget its an interview! The turnaround time was very quick after the 'face to face' interview, I was offered a position 3 days later, after they had told me roughly 2 weeks!