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Thank you for taking the time to write this review and for your honest feedback. We are committed to making the recruitment experience great for talent like yourself so appreciate your insights. We continue to ambitiously find ways to improve our hiring process and I want to address a couple of your specific concerns with you.
I apologize that the voicemails and phone conversation didn’t match our “high touch” intention. Thank you for your advice to use email rather than delivering disappointing news via a phone call. We strive to personalize our process as we believe our candidates deserve more than a canned email or voicemail after taking ample time in applying and interviewing with us, especially in your case in which you sacrificed a Northern Lights show and took time out of your vacation to interview with us. Thank you for your strong interest and commitment in striving to join the ARC team.
I am sorry that our interview process felt lengthy and rushed for you. We work hard to give candidates ample opportunity to showcase themselves to determine whether there is a good fit. For this reason, our interviewing process includes discussions with several ARCers to allow candidates to get a robust picture of the role and life at ARC. Often, the hiring process can feel excruciatingly long for candidates for both justifiable and unjustifiable reasons, and while we’re not perfect at this, we strive to provide a speedy process to candidates recognizing that they may be juggling several opportunities and are quickly trying to find a solid career match.
We are taking your feedback and addressing all the places we missed in delivering a positive experience for you and other candidates. I am sorry to hear that you have had a difficult time in your job search and hope you have since found meaningful work and the environment you are looking for in a company.
We always appreciate actionable feedback to help us improve key processes like recruiting and communication, so we would sincerely welcome hearing from you with further ideas for improvement. If you feel comfortable, I encourage you to call me directly at (612) 874-5467 and we can chat more.
Annie Nolte-Henning
HR Manager