I applied online. The process took 1 week. I interviewed at 2-1-1 in Aug 2015
Interview
Hiring is standard drug and criminal background check. The interview was with the department manager. Training is fairly easy and learning the resources that are in the database to refer to the community. There is a wealth of resources in the agencies database.
Interview questions [1]
Question 1
Do you have any experience working in a call center?