I went through several stages of interviews at 11x. The process started on a promising note—I first met with Harry, who provided an insightful overview of the role and how 11x was built. Following that, I had a great conversation with Waseem, who was thoughtful and genuine. Our discussion around Customer Success and what it really takes to thrive in that role was one of the highlights of the process. Next, I progressed to a meeting with the CEO and Founder, Hasan. While he came across as kind, he also seemed extremely reserved and hesitant, which made it hard to get a strong sense of leadership or direction. Unfortunately, the interview experience began to deteriorate significantly due to the recruiter involved. Communication was extremely poor throughout the process—updates were inconsistent, and there was a clear lack of engagement or effort to create a good candidate experience. When I arrived for the onsite interview, the recruiter didn’t greet me or even bother to introduce themselves, which set a disappointing tone for the day. To make matters worse, I was met by the CRO, Mike Donohue, whose attitude was shockingly unprofessional. He was cold from the moment we met. At one point, he told me bluntly that working at 11x meant “you won’t have a life” and that I’d always be “on.” When I mentioned I was hoping to grow and advance in my career, he literally laughed in my face. That interaction was both demoralizing and frankly, disrespectful. Overall, the experience left a lot to be desired. While some individuals on the team were great to speak with, the overall lack of professionalism, communication, and basic candidate courtesy made the process feel like a huge waste of time and energy. I'd advise others to think carefully before investing too much into the process unless things change dramatically on the recruiting and leadership front.