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      UserTesting

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      What are other benefits and incentives like at UserTesting?

      UserTesting reviews

      Great company and flexible

      Anonymous contractor
      Current contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great flexibility and compensation for side income

      Cons

      Needs better filtering system for new tests

      Good place to work

      Software engineer
      Current employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      I work completely remotely, the salary is competitive and the benefits are also good

      Cons

      They need to work on the promotion cycles

      Great company

      Senior frontend engineer
      Current employee
      Barcelona
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work enviroment and compensation

      Cons

      I don't see significant disadvantages in the two years I've been there, there were tense moments in the merge but everything has stabilized

      Messy, chaotic company

      Ux researcher
      Current employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      - Promising platform on the surface - Decent compensation and work/life balance - Pockets of passionate employees

      Cons

      - Terrible handling of the UserZoom merger - Constant RIFs and turnover - Unclear product roadmap - Company culture has become very corporate after being acquired by private equity

      1

      Went downhill quickly after PE acquisition

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - flexibility - compensation is decent - some people are amazing to work with - the product actually has a lot of potential

      Cons

      - constant reorg and layoffs - compensation no longer competitive and is actually below market - new leadership team seems robotic and no warmth at all - people who are difficult to work with face no consequences - public berating from leadership to employees from what I've heard - constant changes in decisions or lack of decisions - too many performance reviews and no compensation adjustments

      3

      A good place to work

      Enterprise customer success manager
      Current employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      Good people, solid compensation, market leader in their space, virtual culture, Andy was very good as CEO.

      Cons

      Private Equity Thoma Bravo company took over a couple of years ago and squeezed a lot. Good for the PE company, not great for it's employees.

      6

      Might be getting better

      Anonymous employee
      Current employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      There’s been loads of change and it will probably continue because of the recent leadership changes but things are starting to move in the right direction after 2 years of chaos and questions. The new leadership are very different to the old and seem to be putting the right things in place. The customer base is brilliant and includes big and exciting brands People, old and new, want the best and the vast majority have the best intentions in mind If you’re good, there’s great opportunity to develop Benefits and pay are alright and just above average from what I’ve seen Hybrid and remote working works really well for the business

      Cons

      The new leadership aren’t listeners. They’re telling and not taking much feedback. It will get results but doesn’t give any feeling of ‘in it together’. This might change. There’s not much clarity on who the top team are with different reporting lines and various new titles

      3

      People? Amazing! Leadership? Needs work

      Sales
      Former employee
      San Francisco, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      A strong sense of camaraderie and supportive teamwork is a major highlight. Many long-tenured employees express that the team environment is a key reason for their longevity at the company. The paid time off policy is generous, and management is generally supportive of employees who need to take time for personal or medical emergencies. The management team often serves as a buffer between staff and senior leadership, which is a testament to their dedication to their direct reports. There are opportunities for professional growth and learning within the organization.

      Cons

      Senior leadership has a tendency to prioritize immediate results, which has led to frequent organizational changes, including team re-alignments, changes to sales territories, and staff reductions. There is a lack of consistency in company-wide policies and strategic direction. The company's structure has changed several times in recent history. Compensation, particularly within the sales department, is not competitive with current market rates. Leadership diversity appears to be an area for improvement. While there are procedures for reporting unprofessional conduct, the follow-through and resolution from human resources seem to be inconsistent.

      Great flexibility and supportive culture, fair pay

      Panel support associate
      Current employee
      Edinburgh, Scotland
      Recommend
      CEO approval
      Business outlook

      Pros

      UserTesting is a great place to work, offering complete flexibility, a positive and supportive work environment, and an amazing team of employees. The culture encourages collaboration, growth, and work-life balance, making it an enjoyable and rewarding place to be.

      Cons

      The compensation is competitive and generally in line with industry standards. While it may not be the highest in the market, it is fair and comparable to what many other companies offer for similar roles.

      avatar
      UserTesting Response
      now
      Thank you so much for sharing this! 🙏 It's wonderful to hear that the flexibility, collaborative culture, and the team have made such a positive impact on your experience. Building an environment where people can grow, collaborate, and thrive is something we care deeply about, so it's incredibly rewarding to hear that it's coming through. We're lucky to have you with us and will keep working hard to make UserTesting a place people love to be.

      Great place to work

      Anonymous intern
      Former intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice people to work with, collaborative and helpful.

      Cons

      Pays below market average for interns