Pros
The company is incredibly inclusive and does a great job with Team Member recognition and appreciation. Universal has really great extra events for Team Members, including nighttime park access and daytime expos or fairs.
With the right leadership, there's lots of opportunity for development. If you can network, the company really encourages movement to other roles to gain experience with all sides of the business.
The volunteer program is amazing!
Pay is pretty competitive for new hires, and benefits are great.
Cons
A lot of your experience completely depends on your leadership. Some people stay for twenty years because they got lucky with having a great leader. Others have a micromanaging, inexperienced, and power-hungry bosses who lack empathy and just want to use you to get ahead. Back of house, managers are promoted more based on their social status than talent or skill. In professional BOH roles, a lot of managers do not have experience to properly support their field and got to their position because they knew an executive.
BOH hourly employees are expected to act like they're salaried employees with all the punitive punishments for being hourly.
Pay is stagnant once you're in your position. They pay new hires well, but the raise system is an absolute joke.
HR is only there to protect the company; don't expect any help. They immediately tell your manager everything... even if your manager was the problem. There are ZERO protections and they won't care about retaliation.
Team Member parking is atrocious and it takes forever to get anywhere on property. There is no acknowledgement from leadership of how awful it is.
The company does a lot for diversity and inclusion. However, once you're inside, most of the executives are NOT diverse at all. You encounter a LOT of old men of one demographic who have been executives for long enough to resist any change.