Does QVC assist with or provide childcare?

Great benefits, lots of support through chat and tesms, awesome shopping discount. Overall good place to work

Back to back calls. Mean customers

great benefits, flexibility, independent, fun, makes the day go by fast

busy, back to back calls,

They train you for 6 weeks and within that six weeks, you learn the system for the 1st 2 weeks, They immediately put you on the phone for the remaining 3 weeks. Then in my case Let me go because my handle time with customers was too long.

They want you to be the average Katie and Siri Article on the phone. They set you up to hope you sink and fail. Then offer you no empathy. They want you to know to rush the customer off the phone and as was explained to me don’t be afraid to hang up as soon as you have finished the 1st task for the customer. I obviously didn’t and wouldn’t do that. I went to work proud of myself, even going through home issues, health issues, feeling like Everything will be be good I woke up, I have a Job doing what I do very well taking care of people and was told I do it to well, I shouldn’t wait for people to get through the calls, I shouldn’t cut them off and move on to the next. Be cold to the QVC customer.

Working remotely is a plus. They offer benefits from day one.

No room for growth. No schedule change. They say you’ll be eligible but they choose their favorites and go from there. Micromanaged like crazy. Their metrics are unrealistic for the amount of calls coming in. 90% of calls are older people who do not know how to use their phones, emails or the app. So of course our calls weren’t going to fall into the unrealistic handling time they force everyone to follow. CS&E Reps were told over and over again that they were NOT sales reps. Then the CS&E reps started getting punished and write ups if they can’t get a certain amount of upsells. I thought we weren’t sales reps?