What is a typical working day like at Milan Laser Hair Removal?

• Used to have a great culture and genuinely caring team members • Some coworkers are amazing and supportive, trying to make the best out of a tough environment

• Constant operational changes with little consistency or clear rationale; frequent backtracking on decisions creates confusion • Chronic understaffing at clinics puts overwhelming pressure on employees and impacts client experience • Extremely high turnover at every level — many team members don’t stay long, which leads to instability • Unrealistic KPIs that don’t reflect the current market or available resources; creates pressure and stress across teams • Employees are held accountable for client behavior, such as no-shows, misbooked consultations, or people seeking services that aren’t even offered • Spam and unqualified leads are common, but still count against performance metrics • Very limited opportunities for development or career growth • Coaching often feels more like criticism than constructive feedback, and is largely focused on what’s going wrong • Fear-based culture where employees worry about job security constantly • Expectations are often unclear and shift rapidly without proper communication • Leadership seems out of touch with day-to-day realities; few seem to have current experience in frontline roles • Culture of toxic positivity — issues are ignored or brushed over rather than being acknowledged and addressed • Lack of transparency in decision-making and poor communication from upper management • Micromanagement is common, while actual support is rare • Work-life balance is virtually nonexistent, with long hours and pressure to perform without adequate resources

Milan used to have a fun, family-oriented culture, execs were down to earth and everyone you met was incredibly positive and helpful.

Post-pandemic, corporate underwent a shift: previously proactive support turned into departments coping with fewer resources. There's no work-life balance, low pay, and constant 24/7 on-call expectations, with hastily implemented changes causing panic. Execs/Leaders flood inboxes day and night, and missing one email is seen as a lack of commitment. The fear-based culture encourages blame and fosters a toxic environment. Many high-profile leaders have recently left abruptly, and the company's reputation is taking a hit. Despite the company saying the results of our last all-employee survey were positive, they fail to realize fear of retaliation prevents employees from writing how they really feel. The hope for a better culture is diminishing, and many employees are actively seeking new opportunities. Leaders should prioritize supportive environments, competitive salaries, creating a psychologically safe environment, and work-life balance to retain talent. Job seekers should thoroughly assess company culture during interviews. The company's future seems uncertain, and change is needed for it to thrive.