Pros
Have worked at KYC360 for a number of years and have seen its evolution from a start up to a scale up. I'm happy in my job and this is reflected in the review. The key thing to understand about 360 is that it is (by choice) not PE-backed/externally funded. Everything is bootstrapped. They've been able to grow to a 50-staff outfit purely by sales success and customer retention. For me this is great, it brings discipline and focus and means the management are not distracted by continual funding rounds. Most colleagues still have the mentality of a start-up, very positive and can do. It also means the product has to be top notch; they can't afford to give it away, and they don't. Like anything, it can be improved, but their roadmap is strong and customer satisfaction/retention is pretty high. As they have grown they've hired some really great people from competitors, including team leaders, who have helped 360 to mature from start up to scale up. Because they're not PE-backed, they have never had mass layoffs if a funding round doesn't come in, they don't hire people unless they can afford them. There is a lot of support for sellers from within the sales/pre-sales team and from other teams in the business, including product. It is not a 'computer says no' kind of place to work, and it is not political/finger-pointy either. Deal sizes can be quite large and commission is decent. Inbound lead gen is strong. They have won some great land and expand accounts in recent years, including some T1s. The sales team is not large so there is plenty of white space for new joiners and very little squabbling over territories/accounts. All sellers get to do an ICA diploma free of charge, subject matter expertise is a key selling point for the business. The working model is hybrid - 2 days in the office for most team members, but they do make an effort to get teams together every quarter and the whole company together every year. Overall, it is still a fairly small business, which means there's a great opportunity to achieve more quickly than in a larger more established outfit. They are doing well and growing consistentely year on year.
Cons
These are not cons as such, more things to be aware of: * Focus on performance is high. They only hire when they can afford it and if you're hired you're expected to perform. The flipside is that you're well-supported to win and well-rewarded when success comes. * Sale process can be long and quite complex - this is not really to do with 360, more the nature of what they're selling. It's business change for customers on a large scale, so there are lots of stakeholders etc. Deal size is good though * There has been some turnover in the sales team, but there are also several sellers who have been with the business for 5+ years. These tend to be the ones who have cracked the formula, which is - subject matter expertise, integrity with the customer (not over-promising), and CRM/pipeline discipline.