What is the salary like at Jane App?

Great culture and good pay

The pace can be a little intense.

- Great pay and benefits - annual raises - fun events - equity - company growth - customers are awesome

- Working in support is very toxic (I hear the product side is much better) - If you do anything remotely wrong or lacking, you get into a disciplinary conversation - which you never get out of (even though they say you do.... You don't.) - No room for mistakes - Heavy burnout doing ALL of the things (sales, onboarding, all aspects of support) - No accommodations or leeway for parents - "Flexible" sick policy is not flexible at all. - No real accommodations or leeway for disabilities - Difficult to schedule appointments and regular life things - Seniority doesn't matter re: hiring within - Major favoritism

Jane is a wonderful company to work for! I've worked here for almost 4 years and have seen tons of growth happen. I was hired in 2020 when Jane was really starting to get busy and there were a lot of moving parts but Jane has done a wonderful job of growing while still feeling like a small(er) company. A few things that I love about working for Jane are: - Transparency: They always tell us what's happening and share the business side of things, which is super important in the tech sector. Jane is different with how they run their business and I feel really grateful that they share it with their employees. - Leadership: I've been in a leadership role for over 2 years now and really love how we lead folks at Jane. It's a very human-first approach. - Career Development: There are so many opportunities to develop your career at Jane. It doesn't have to be by moving into a new position, it can be within your current role where we can work on certain skills and thrive where we currently are. Benefits: I've never had as good of a benefit and compensation package working at other companies. Fair and competitive salaries as well as a comprehensive benefits and mental health packages are always important. Thank you Jane for being so awesome to work at!

There aren't many cons to working at Jane. It's a wonderful company and I can't think of things I'd like to see change. Just like any rapidly growing company, there are growing pains with implementing new systems and processes but with an open mind and realistic expectations, it can work out fine! It's all about trial and error - sometimes you fail and sometimes you win.

Good pay and benefits for support role

Slave work Racist staff Lack of transparent training process Its all fake smiles and "fun" Always be on alert/guard

-Pay is above market average and great benefits from day 1 -Some great team members who genuinely care -Customers are at the heart of the work, even if leadership doesn’t always show it

-Leadership asks for feedback but doesn’t actually want to hear it -Communication is unclear and inconsistent -The “C conversation” structure is often used as a punitive tool rather than true coaching. If you question anything from leadership, go to your direct manager for support or if someone misunderstands you, this is used as a negative for you. -Workload expectations are unrealistic for the role and daily hours available -Drivers are overworked, and feedback about this is dismissed rather than addressed -Senior leadership feels disconnected from frontline employees—support is said to be a priority, but actions don’t reflect that -Diversity is undervalued. There is no proper training for leadership and while there is a lovely group of Team Captains that are spearheading this, it seems to stall out at senior leadership levels.

Onboarding week was warm, organized, and encouraging. Benefits are adequate, and retreats/department gatherings are covered. Coworkers were very supportive.

Communication during interviews was inconsistent, with delays, missed deadlines, and errors like duplicated template text or missing wording, making communication confusing and requiring constant clarification (I figured they were simply having a busy hiring burst and gave them the benefit of the doubt). While onboarding week was positive, it sharply contrasted with the training that followed. Training was described as “brisk,” but it was impossible to complete within working hours. Timing the courses and assignments against their own estimated timeframes, and conversations with peers, confirmed that modules, readings, meetings, and revisions could not realistically be completed anywhere near working hours. Many new hires, myself included, worked well into evenings and weekends to keep up. Team captains and management were aware yet offered no adjustments. When raised, their body language made it clear it wasn’t welcome to discuss in depth. They would say not to stay late, but the environment made that impossible and everyone was aware of it. Their support was the equivalent to basic platitudes and no action. More than one peer from different training cohorts privately expressed burnout, indicating this is systemic. Being told not to worry and “go at your own pace” while simultaneously being held to unrealistic benchmarks at the end of each week created clear contradiction, which felt manipulative and like mind games. The company claims to value work–life balance and its customer support department as its most important, yet the training and workload system demonstrates the opposite. Framing the pace as “brisk” and as “preparation” for when you’re fully on the floor, when it’s clearly a stress test and a way to fast-track new hires felt manipulative. The CEOs say new hires should escalate concerns directly to them, which removes responsibility from team captains or managers. Why should new employees vulnerable on probation bear this responsibility, given the obvious power imbalance? The company serves mental-health professionals and emphasizes empathy and wellbeing, yet the internal CS training environment is at odds with these principles creating unnecessary stress and unmanageable expectations, which is disheartening. Because the training pace prevents proper retention of material, there is heavy reliance on AI tools and copying and pasting replies which undermines the authenticity and human approach that’s promoted. The salary is attractive, but the role extends far beyond traditional customer support, including knowing Canadian and U.S. insurance systems. What really reinforced the bait and switch experience is leadership’s indifference on the training pace. Basically, don’t like it? Leave. As they offered no real support/adjustment yet you are evaluated and micromanaged constantly. This attitude also doesn’t respect that people have left stable careers based on the company ethos presented to them by Jane but weren’t ultimately given once employed. Most of us cannot simply “try on” a new career without major sacrifices. They say they’re transparent, helpful, empathetic, but once you’re there that’s not the experience.

Strong leadership team, good benefits

pay is just a base, no bonuses

Great pay Great benefits Great customers and the software is amazing Fully remote Nice perks

The larger they get, the more they lose what made them so unique from others. Lots of buzzwords used here - starting to feel like weaponized therapy speak. Intense micromanaging as of late. No reason to point out flaws or bring up genuine feedback because no one higher up does anything about it.

Lots of amazing people at Jane, customers are generally really nice. Pay and benefits are great.

The company talks about how important customer support is, and how Jane wants to utilize the strengths you do have to work with you to improve in areas that might not be a strength, however that's all talk, as soon as the company finds one thing you need to improve in, you are on your way out the door and there is no support to help you improve. There is also no transparency on whether its just a regular weekly coaching or more of a improvement plan and no matter what you do, you get feed back such as , "not good enough", or "Still not good enough", which isnt valuable feedback or helpful for improving. Everything is amazing there, until one day its not and it feels like you have a target on your back and no matter what you do is never good enough. Ive honestly never felt so unsupported then i have at my time at Jane from direct leadership. A good leader can support and uplift an agent and help them get to where they need to be, but from my experience, its the exact opposite, when you have one thing to work on , the TC does not help you succeed, they bring you down and set you up for failure rather then success.

Opportunity and career growth are real if you go for them. My career at Jane has been incredibly rich. I've been pulled into projects, given a voice in new initiatives, and invited to test new things and grow. If you're someone who takes initiative and grabs opportunities, they're there for you. The workload is fast-paced, enriching, and impactful. I thrive in the type of environment where you're constantly engaging with customers, solving problems, and making a real difference. It does require grit, the ability to handle ambiguity, and quick adaptation - the goalposts do move, and the work isn't easy. But if you love that kind of challenge and energy, it's incredibly rewarding. Compensation and culture: Pay is fair and transparent for our industry, with great perks like annual retreats, gifts, travel, and shares. The company has a human focus behind decision making. I feel seen and cared about by all levels of management. Yes, there can be growing pains as we scale and evolve - some of that care can get lost in translation - but at its core, it's there.

Benefits are decent to start, but don't advance a whole lot as you gain tenure. Working in a high-growth company isn't for everyone... gotta stay quick on your toes