How are the career development opportunities at Jane App?

- Amazing teams and colleagues, lots of talented and incredible people we get to work with and learn from each day - Leadership makes a great effort to ensure we feel supported, heard, and cared for - Remote work but they put an emphasis on opportunities for in-person events to ensure we still feel connected to our colleagues and part of the team - Great benefits package and HSA wellness benefit each year - Open about upcoming changes and what we can expect. Leadership is also open to listening to people's thoughts, concerns, and feelings about those changes - Lots of opportunities for growth here, new roles open up all the time as the company scales which is exciting - We have a great community of customers as well, as someone who has worked in other customer support roles- we have a very incredible community here at Jane! - Jane's Co-Founders are smart, caring individuals who truly want the best for their community and their employees. Not something you see everywhere! - Annual raises and stock options

- Not a con but Jane is growing quickly which means things are often changing and adapting. Not a bad thing, many love that about the company but it does mean it's not for everyone. - It is a fast-paced environment and gets busy, it makes the days fly by but again- not everyone's cup of tea

Company culture values flexibility, progressiveness, collaboration, hard work, and conscientiousness. There is always more to learn and room to grow. You are encouraged to seek opportunities to challenge yourself and own your career path and personal development. The product is incredibly valuable to many people, and makes a genuinely positive difference to users and their clients.

The pace is intense and can be overwhelming for some. Strong emphasis on collaboration and respect can sometimes result in too many people involved in decision-making.

- Great company culture, where the leaders legitimately care about both the customers and the people who work there - Growth stage with lots of interesting problems to solve and lots of opportunities - Laid back environment with very little politics or ego involved - Decent compensation for Canada, with private stock options. - Emphasis on work-life balance - Fully remote - Very responsible with finance and not chasing growth at all costs

- Normal growing pains for a company at this size and stage. Trying to figure out the right processes and structures necessary to be successful. - Development is very waterfall-like even though there is an attempt to be more agile - Vacation/PTO is on the low side - Even though fully remote, majority of staff work in Pacific Time. Aligning with your team can be hard if you are in a different time zone and disconnecting can be difficult if your day ends earlier than the majority of your team's day.

- Competent management at every level who take a genuine vested interest in your success and well-being at the company - True team-based environment - everyone is rooting for Jane's collective success without any selfishness - Employee feedback is actioned on, more often than not - Management who are open to hearing constructive feedback on the great, and not-so-great things, who take a genuine interest in your growth at the company - The first toxicity-free customer-facing environment I've worked in after a whole career in customer-facing roles - The ability to speak openly to literally anyone at the company, including C-levels, about anything, at almost any time - Above average pay with a very generous amount of benefits relative to other companies in similar industries - I am a POC and have personally never experienced anything uncomfortable that I feel would be of concern from a DEI perspective, contrary to what some of the other recent reviews have brought up

- While rapid growth brings about positive changes, it also brings quite a bit of ambiguity along with it - knowing how to navigate these often murky waters takes some skill and grit to push through it all - It can take quite some time for the aforementioned employee feedback to be actioned on - some of it is due to the very intentional and responsible nature of how Jane grows, something that those who are used to extremely rapid tech startup-like growth patterns may not be aligned with - While management does take a genuine, vested interest in your success at the company, you have to be extremely vocal and laser-focused in pursuing a career path for yourself, for your management to partner up with you - this is not for everyone - It can sometimes feel like management is disconnected from the reality of what front-line staff face on a day-to-day basis as communication isn't always crystal clear, which I know is something that's being actively worked on

I have not been here long, but this is a great and safe place to work—financially, mentally emotionally, socially. Nowhere is perfect, but I've never felt so recognized as a person and contributor, rather than a body or a name on the schedule at a workplace. Lots of opportunities to grow, organized, human.

Learning curve is quite apparent as Jane as a software and organization, is so vast.

Amazing work environment & people!

The growth opportunities in some areas is a little limiting

From day one (early 2023), my leaders have been amazing. I truly believe that how smoothly your day goes starts with the support you have... and equally, the support you choose to accept. My story started out on our Support Floor, and every lead I’ve had since has been open to feedback and created space for honest conversations. Even when things are difficult. One of the things I respect most is that ego never gets in the way, and I say that, at every level of leadership. There’s a genuine focus and balance on what’s best for the team, the product, our customers, and you, as an individual. I really value the mix of professionalism and connection I’ve built with my leaders. Whether it’s career growth, health, or life in general (both personal and professional), they’ve always been there for me in a way that feels thoughtful and supportive. I never feel like I have to prove my worth... I’m trusted to do my job in a way that works best for me which means I get to experiment, take risks, and celebrate both the wins and the lessons learned from failures. Mind you, there have been plenty of both! But instead of fear, I feel relief knowing I work in a place where growth is encouraged and mistakes aren’t punished. Our customers are the core of why I love what we do at Jane. Because Jane truly values connection, we’re able to bring that into every interaction, no matter the channel. Our customers are passionate, driven, and teach me something new in almost every conversation. Helping them succeed is something I hold close to my heart (having been a Jane user myself once upon a time). We genuinely live our mission of helping the helpers, and I’m so grateful for that. I have immense respect for our founders. They’re kind, self-aware, and incredibly passionate about our customers, the product, and the team. What I love most is how grounded they are - there’s no room for ego, just a shared commitment to making Jane better. I also appreciate the balance they bring as a pair; it’s rare to see leadership that feels so thoughtful and well-rounded. They're deeply involved in Jane’s evolution but trust us as experts to lead with confidence in the areas we work on. Money isn’t always the easiest or most exciting topic (hehe, here we go!), but it’s one I’ve never felt uncomfortable to chat about at Jane. So, a little confidence boost for those reading… two years into my journey here, I’ve felt really happy with both my pay and my career trajectory. It may sound traditional, but if you’re someone who’s resilient to change, focused on outcomes, quality, cooperation (with your lead and other teams), solution-oriented, and respectful of your salary package (which, to me, means using benefits like sick days thoughtfully), you’ll be in great hands. Jane is moving fast and we're evolving a lot; being able to emotionally regulate and recover from that change is important. So, with all this in mind, I believe that building strength in these areas or staying curious and open to growth can directly impact both career opportunities and salary progression for you. I love the freedom Jane gives me to work from the places that mean most to me. It’s a simple perk, but it makes a huge impact on my happiness and how I show up for the people I love and hobbies that make me happy. I genuinely love what I do. I get to work with a community I care deeply about. I believe in the product we’re building. And ultimately, I feel excited about where we’ve been, where we are now, and where we’re headed.

I don’t see many cons to working at Jane, but I try my very best to view the challenges as the “happy pains” of being part of a thriving, growing, and profitable company. So... As the team grows, there are naturally more silos. It can feel like roles and responsibilities overlap, which makes things a little tricky, especially when finding the identity of your role. That said, I know leadership is aware of this and working to create more clarity and cohesion. You might notice from my advantage section... how I feel about our leaders and founders. I'm trusting the process of this, solely because I trust the people behind it. One of the things I’ve loved most about Jane is the strong connection between the Support and Product teams. With recent growth and the addition of experienced external hires (which Jane definitely needed!), I sometimes worry about that connection becoming less close. Jane's relationship with Support is definitely like no other company I've ever heard of... so I hope this doesn't change the more we grow. If your role falls into a transitional phase during Jane’s growth, that’s okay & it might not be easy - but, it’s a sign that leadership trusts you to manage your time, contribute in a meaningful way, lean on your support systems, and take care of yourself and your ability to work well. Your lead (or their lead) likely has many direct reports, so while you are a priority, you may not always be theee priority - and that can be difficult, but also understandable. So... Jane is changing fast, growing fast, and evolving processes just as quickly. That said, this pace isn’t for everyone, and that’s okay.

*Great work-life balance *Lots of voice and choice * Supportive Management * Great founders * Lots of career growth

None that I can think of

From day one (early 2023), my leaders have been amazing. I truly believe that how smoothly your day goes starts with the support you have... and equally, the support you choose to accept. My story started out on our Support Floor, and every lead I’ve had since has been open to feedback and created space for honest conversations. Even when things are difficult. One of the things I respect most is that ego never gets in the way, and I say that, at every level of leadership. There’s a genuine focus and balance on what’s best for the team, the product, our customers, and you, as an individual. I really value the mix of professionalism and connection I’ve built with my leaders. Whether it’s career growth, health, or life in general (both personal and professional), they’ve always been there for me in a way that feels thoughtful and supportive. I never feel like I have to prove my worth... I’m trusted to do my job in a way that works best for me which means I get to experiment, take risks, and celebrate both the wins and the lessons learned from failures. Mind you, there have been plenty of both! But instead of fear, I feel relief knowing I work in a place where growth is encouraged and mistakes aren’t punished. Our customers are the core of why I love what we do at Jane. Because Jane truly values connection, we’re able to bring that into every interaction, no matter the channel. Our customers are passionate, driven, and teach me something new in almost every conversation. Helping them succeed is something I hold close to my heart (having been a Jane user myself once upon a time). We genuinely live our mission of helping the helpers, and I’m so grateful for that. I have immense respect for our founders. They’re kind, self-aware, and incredibly passionate about our customers, the product, and the team. What I love most is how grounded they are - there’s no room for ego, just a shared commitment to making Jane better. I also appreciate the balance they bring as a pair; it’s rare to see leadership that feels so thoughtful and well-rounded. They're deeply involved in Jane’s evolution but trust us as experts to lead with confidence in the areas we work on. Money isn’t always the easiest or most exciting topic (hehe, here we go!), but it’s one I’ve never felt uncomfortable to chat about at Jane. So, a little confidence boost for those reading… two years into my journey here, I’ve felt really happy with both my pay and my career trajectory. It may sound traditional, but if you’re someone who’s resilient to change, focused on outcomes, quality, cooperation (with your lead and other teams), solution-oriented, and respectful of your salary package (which, to me, means using benefits like sick days thoughtfully), you’ll be in great hands. Jane is moving fast and we're evolving a lot; being able to emotionally regulate and recover from that change is important. So, with all this in mind, I believe that building strength in these areas or staying curious and open to growth can directly impact both career opportunities and salary progression for you. I love the freedom Jane gives me to work from the places that mean most to me. It’s a simple perk, but it makes a huge impact on my happiness and how I show up for the people I love and hobbies that make me happy. I genuinely love what I do. I get to work with a community I care deeply about. I believe in the product we’re building. And ultimately, I feel excited about where we’ve been, where we are now, and where we’re headed.

I don’t see many cons to working at Jane, but I try my very best to view the challenges as the “happy pains” of being part of a thriving, growing, and profitable company. So... As the team grows, there are naturally more silos. It can feel like roles and responsibilities overlap, which makes things a little tricky, especially when finding the identity of your role. That said, I know leadership is aware of this and working to create more clarity and cohesion. You might notice from my advantage section... how I feel about our leaders and founders. I'm trusting the process of this, solely because I trust the people behind it. One of the things I’ve loved most about Jane is the strong connection between the Support and Product teams. With recent growth and the addition of experienced external hires (which Jane definitely needed!), I sometimes worry about that connection becoming less close. Jane's relationship with Support is definitely like no other company I've ever heard of... so I hope this doesn't change the more we grow. If your role falls into a transitional phase during Jane’s growth, that’s okay & it might not be easy - but, it’s a sign that leadership trusts you to manage your time, contribute in a meaningful way, lean on your support systems, and take care of yourself and your ability to work well. Your lead (or their lead) likely has many direct reports, so while you are a priority, you may not always be theee priority - and that can be difficult, but also understandable. So... Jane is changing fast, growing fast, and evolving processes just as quickly. That said, this pace isn’t for everyone, and that’s okay.

Remote first Work life balance Great product with continuous improvements, good culture and values Ali & Trev are amazing, very transparent & inspiring leaders with strategic vision. Client loves the product and customer support is great.

Slow engineering pace and decision making Fewer growth opportunities Disconnected middle management with inconsistent standards