What is the hiring process like at Great Wolf Lodge?

Easy scheduling, Call out, giving way shifts possible, nice environment team is very encouraging fun to be around management is great even when things aren't going well around the park ex. short staffed. to add on they are rarely short staffed in the aquatics department and constantly hiring new guards. Very social job you get to interact with guests constantly both good and bad

often boring which is great as a lifeguard but bad when you are working an 8 hour shift and have to walk and watch water for majority of it. The food is overly expensive even with the employee discount around $12 for chicken tenders and fries. working closing shifts having to clean can get... disgusting

Fun place to work! Friendly staff

Interview process was not great.

Waterpark access, discounts, and the staff I work with are impeccable! My fellow pack members all support each other while working in impossible situatuons.

Management gaslights you. They don't believe in being forthcoming or transparent. They claim they celebrate diversity and disabilities but then give you a hard time when you need accomodations. Scheduling is a joke as they will have one rule for one employee that doesnt apply to the rest and yet when a few other pack members wanted to get promoted to full time, they were told no because of their lack of open availability but then hired new full timers who also have a lack of open availability. Time off requests go ignored and you are told "We can't accomodate that". They will put the company first. I do not agree with the parking fee or the new grey uniform shorts FOR ALL DEPARTMENTS to "modernize" the lodge and make it so the departments dont feel segregated. We didnt think we were segregated. Grey is a depressing color. I feel like the new color is going to bring down the morale of pack members and families alike. The different colors not only brought life to the lodge especially for families with terminally ill children but if a guest had a question or needed something, the color represented the thing they needed help with.

The pay is decent for the Aquatics department, but other departments not so much... between $12-15 is the range for other departments. They do try to host fun activities/ events to show "pack appreciation"

The environment isn't always the greatest, they paint it out to be a fun work environment, with activities and events for their "pack members" (employees) but it masks the fact that most managers do not care for their employees opinions or about them in general. There is no room for advancements or growth. No matter how many interviews you get they'll most likely turn you down unless your a certain "type" they're looking for, even if you "nailed" the interview process they'll likely turn you down unless your the moldable type they're looking for. The environment can be irritating at times with other employees, typical work drama. Also holidays are a mandatory, you have to work 3/5 holidays that include; Thanksgiving, Christmas eve, Christmas day, new years eve, and new years day. And you can't use vacation or PTO for those it's a must! So it makes planning for families harder.

$16 an hour base pay Flexible work hours Great leadership in the aquatics department GM and AGM care for there employees Over good place to work

They are constantly hiring people because people are always leaving Working in the water park gives you some nasty respiratory symptoms Guests have no regard for safety

Nothing. Honestly nothing good came from working here.

My experience with this company was very disappointing. There appeared to be a strong culture of favoritism, and management support was lacking. In my role, it was very difficult to use accrued PTO or floating holidays, which often resulted in working far more than expected. There were also occasions where I was asked to come in on scheduled days off to accommodate management scheduling conflicts. After leaving the company, closing out benefit accounts such as my HSA and 401(k) was extremely frustrating, especially as an out-of-state employee. The process took close to a year to fully resolve, and there were multiple instances where paperwork or checks were sent to an old address without prior notification. This made the process unnecessarily complicated. Additionally, organizational decisions felt inconsistent. For example, the company eliminated its post-graduate management program while continuing to provide raises and bonuses elsewhere, which created confusion about the company’s priorities. Overall, my experience left me feeling that communication, transparency, and employee support could be significantly improved.pany in the world.

pay is good (considering the area), for young adults especially. hours definitely add up when working consistently

the work culture wasn’t great. very “we’re all family here” sort of approach that feels warm on the surface, but if you’ve worked places like this before.. you know how it actually is. people aren’t direct with you in favor of seeming more polite than they are/will be. as a result, they end up taking off that mask and getting upset when employees fail to execute a task in a specific way (despite a severe lack of clarity that only comes *after* everyone gets it wrong). it’s a small annoyance that eventually gets worse when you realize that their poor communication skills overall with management is a huge complaint amongst guests as well. the root of way too many guest-resort issues end up being due to someone failing to fully explain something. which i, and other agents, witnessed on a regular basis — managers just getting frustrated from the get-go and barely explaining something to a guest. then complaining to the agents about said guest, despite that guest having a valid question. and later, acting like the guest is crazy when they come back later to complain that management didn’t help them because… they didn’t. the expectation is to just calm down the guest in whatever way works (free coupons, etc) without resolve. it’s likely a location issue with this GWL and not like a brand issue, but there’s a reason they have such a high turnover rate in this department. in my time there, i met at least 4 new hires that all left during that time. and there were about 4 people who were hired at the exact same time that i was to, obviously, replace the last round of agents that quit. it’s not an awful job; there are the expected cons of working somewhere that has a lot of spills, noise, etc. if you’re not the type of person i suppose. but the main issue, i would say, is the work culture which is influenced by management. maybe they’ve switched some people out since i left (there was one amazing manager that left as well, in part because of the work culture here. which they admitted to several of us. to give you an idea of how it really is) but if not? just be aware of that, move with that in mind. ask as many questions as you need to; they’ll tell you that too but it isn’t genuine. they’re quick to get annoyed if you need clarification on something they usually poorly explain. ask anyway; no one will fire you for trying to do your job. they may talk about you, but it’s genuinely so much better to do the job correctly and let them think you’re annoying… than to try and work off of their initial explanations so that they can come back and get onto everyone later (because, don’t worry, it isn’t just you). TLDR; the work culture is the worst part. the job itself isn’t hard once you get down the software. just be cautious and careful when you’re learning new things from management especially (which is almost constantly, no matter how long you work there)