Pros
Flexible schedule
Decent pay when blocks are available
You work independently without micro-management
Cons
Support is easy to reach but nearly useless — most reps don’t speak fluent English, leading to frequent miscommunication and poorly documented issues
The app is extremely glitchy and unreliable — you’ll be held responsible for errors caused by their system
No real appeal process — you’re deactivated without proper investigation and left to fend for yourself
Policies are vague and don’t accommodate real-world situations like traffic, weather, or delays beyond your control
Deactivations are abrupt and final, with no empathy or fairness
Amazon treats Flex drivers like expendable tools, not human beings