Pros
Great place to start a career in the US healthcare/RCM industry.
Got good training and hands-on exposure to AR follow-ups, denial management, and working with payer portals.
Supportive team leads and approachable management who helped during process ramp-up.
Fixed shift timings for night shifts; cab facility was provided, which is helpful for late hours.
Professional work culture with clear targets and expectations.
Opportunity to learn from multiple clients and billing software platforms.
Cons
Growth can feel slow if you're not proactive or if the process you're in is small.
Some pressure around month-end or when meeting daily call targets
Limited learning beyond a certain point if you're not rotated into new processes.
Work-life balance may be tough in continuous night shifts.