System Support Specialist

• Provide daily users support related to HRMS and related applications
  
• Provide first level customer service to corporate clients via telephone and emails;
  
• Provide technical support , trouble-shooting and administration of software system;
  
• Manage issue logs with maintenance report;
  
• Conduct software testing for system/ program update;
  
• Maintain targeted service level and response time;
  
Conduct admin/user training of Systems, etc.

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Requirements

• Diploma or above in Information Technology, Computer Science or related disciplines
  
• Hands-on experience SQL or HRMS is an advantage
  
• Good presentation and communication skills
  
• Good command of spoken and written English and Chinese
  
• Fresh graduates will also be considered
  
• More than 2 years of working experience on system support will be considered as System Support Specialist