Senior Web Designer

Location: Warsaw (hybrid: 1-3 per week in the office)

Salary: 13.000 - 17.000 PLN B2B

Contract type: B2B

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

About the role:
You'll be joining the Marketing Technology team, working at the intersection of design, data, and growth - but your impact won't stop there. You'll collaborate across multiple stakeholders and products, which means your work will be seen, debated, and shipped at scale.

Day to day, you'll design, test, and iterate landing pages and homepages across three products: Tidio, Lyro, and Hubi - with one core question driving every decision. At the same time, you'll expand and maintain a design system that has to work consistently across multiple brands simultaneously, with no compromises and no one-off exceptions without a plan. On top of that, you'll create ad creatives that actually stop the scroll - high-impact animations, UGC-style content, social ads - using AI tools to iterate fast and scale what performs.

As a Senior Web Designer, you will be responsible for:

• Designing and iterating on landing pages and homepages across our products (Tidio, Lyro, Hubi), with a focus on conversion and business impact.
• Expanding and maintaining the design system so it stays consistent across brands and products
• Creating and iterating graphics for ads, social media, and marketing campaigns - including high-impact animations and standout UGC-style content.
• Collaborating across teams - you'll work closely with the Marketing Technology team and multiple stakeholders, depending on the project.

You are the perfect candidate if you have:

• At least 4 years of experience in web design, ideally for SaaS or digital products.
• A strong portfolio of landing pages and marketing-focused work - we'll want to see how you think, not just what you ship.
• Proven ability to make and defend design decisions based on data - you know how to check analytics, understand conversion, and iterate accordingly.
• Background in web agencies - you know how to handle multiple clients, shifting briefs, and tight deadlines.
• Solid experience with Figma, including working with or building design systems.
• Hands-on experience using AI tools to create ad creatives (including images, motion and UGC-style content).
• Comfort with ambiguity and changing priorities - you'll be working across several products and teams simultaneously.
• English at B2 level or above.

We would like to offer you:

• Hybrid work model with flexible hours.
• 26 days off guaranteed in a year.
• Great development opportunities – company-supported courses and conferences.
• Individual work tools - MacBook Pro, Dell screen, JBL headphones.You can tailor the equipment to your needs!
• Mental well-being program – individual therapy sessions and resources for employees.
• Sport & wellness benefit or its financial equivalent.
• Free access to one of the most popular e-book/audiobook services.
• Regular social events (company-wide offsites, team events).
• Budget for 1:1 English language classes.

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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