IT Support Intern

The IT Support intern will provide technical support, and maintain the organisation’s computer networks. S/he will run routine updates of company systems and applications, and support testing and installation of software tools.

Responsibilities:

• Run routine updates and maintenance of the company’s IT infrastructures, systems and applications
• To make a Standard Operating Procedure (SOP) document on how to utilize it.
• Research, install and manage software tools that enhance staff performance and productivity.
• To make a presentation on how to use it.
• Manage office internet; observes downtime and contacts customer support where necessary.
• Assist in setting up new staff with work/productivity/onboarding tools
• Troubleshoot issues around staff members’ challenges with installed tools.
• Monitor the company’s web services & servers and report downtime and/or other issues
• Support with testing, setting up and maintaining software used in the organisation and screens at the ministry
• Any other tasks as assigned

Qualifications and Skills:

• A degree in computer science, information science, mathematics or any closely related field is required.
• Sound knowledge of application troubleshooting.
• Strong knowledge of web server exploits and their solutions.
• Sound Knowledge of technical requirements of various software & applications
• Teamwork
• Good communication skills
• Highly organized and pays extraordinary attention to detail
• Must have the ability to act quickly and pragmatically under pressure to prioritise and resolve issues
• Enthusiasm and high level of motivation.

Please Note: This position is available for onsite and hybrid arrangements.