Customer Service Representative (CSR)

The Customer Service Representative (CSR) will act as the main liaison between vendors, decorators, and internal teams. This role is responsible for ensuring accurate order processing, proactive communication, and timely resolution of issues to deliver excellent client service and operational efficiency.

Key Responsibilities

• Manage purchase orders: Review daily POs to confirm accuracy, completeness, and progress.
• Verify order details: Ensure quantities, vendor information, ship dates, and pricing are correct; coordinate corrections when needed.
• Update tracking systems: Maintain shipment visibility in Profill and internal tools.
• Confirm shipping timelines: Match ship dates using carrier data and vendor confirmations.
• Communicate with vendors: Resolve delays, clarify shipping details, and address issues via email and outbound calls.
• Provide client updates: Share accurate tracking numbers, delivery updates, and order status.
• Finalize orders: Monitor POs through delivery and closure, ensuring documentation is complete.

Qualifications

• Strong communication skills (written and verbal).
• Experience in customer service, BPO, or order management preferred.
• Detail-oriented with excellent organizational skills.
• Proficiency in MS Office and tracking systems.
• Ability to work onsite at Clark Freeport Zone.

Work Location: In person