Pros
Not as bad as it made out to be! I've worked in organisations where management were verbally abusive or made me cry... So these guys are far from the worst in my books. Pros: - Great for getting your foot in the industry as they're always hiring - Excellent on the job work experience in networking, sysadmin, hardware/software configuration, troubleshooting, precise note taking, the lot! - Learn to be independent and figure things out for your self! This one's a double edged sword as it can be frustrating when there's no guidance for a complicated issue, but when you discover solutions and share it with the team, you learn something new and add value to the team.
Cons
- Disorganised. There's basic training and inductions which help a bit, but no official guides available. They prefer to put out fires than fix the source of organisational issues - Low salary, comparable to retail. Recommended for people who can tough it out financially for the valuable work experience - The managing director (CEO) may ask you your age in the job interview - Mildly hostile work environment. You'll get daily emails cracking the whip about your performance and call lengths - The managing director doesn't seem interested in the wellbeing of his employees. During one of the induction sessions, he said something along the lines of 'I care about the customer, not you'. That tells you enough about TCT. - The way he talks down to his employees is unnecessary (aka a Crunchy Unicode Nobody Tolerates)
