Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Shake Shack?

51% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (177) , Crew Member (97) , Manager (76) , Trainer (75) , Cross Trainer (58) , Cashier (54) , Line Cook (46) , General Manager (44) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (22) , Shack Trainer (22) , Restaurant Manager (21) , Cook (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 252 reviews)); "Great people work there and make it worth the struggle" ((in 88 reviews)); "I love my coworkers they’re a great team." ((in 58 reviews)); "The company also has great benefit programs available to all types of workers." ((in 55 reviews)); "good because free food very nice" ((in 43 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Rude managers who are disrespectful and talk down to employees" ((in 144 reviews)); "Long hours and gets bored especially when theres no order" ((in 83 reviews)); "favoritism rampant in the store I worked." ((in 44 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 32 reviews)); "Long hours standing" ((in 27 reviews))

What are the top reviewed Shake Shack locations?

Hong Kong , Causeway Bay , Admiralty , Central

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Shake Shack

Shake Shack Reviews

3.4

51% would recommend to a friend

(2,125 total reviews)

Rob Lynch

53% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,125 reviews)

Shake Shack has an employee rating of 3.4 out of 5 stars, based on 2,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shake Shack employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

2K reviews

5.0

28 Dec 2023

Shake shack?

Part time

Recommend

CEO approval

Business outlook

Pros

You can adjust schedule with managers (flexibility)

Cons

There were lots to remember, and you need to work in different stations.

5.0

22 Dec 2020

shake shack

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

it's nice, they all speak in english

Cons

very busy and sometimes the managers only put 1 people on the station where there need 2

5.0

9 Jun 2026

Good salary and benefits, but work can be stressful

Crew member

Recommend

CEO approval

Business outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

Viewing 1 - 3 of 2,125 Reviews

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Jobs at Shake Shack

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member