Does Optical Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Optical Express employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Optical Express. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Optical Express?

36% of Optical Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optical Express 2.7 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optical Express?

Patient Advisor (74) , Manager (43) , Optometrist (24) , Optical Advisor (22) , Clinic Manager (16) , Store Manager (16) , Optical Assistant (15) , Assistant Manager (11) , Customer Service Representative (8) , Receptionist (8) , Customer Care Advisor (7) , General Manager (7) , Call Center Agent (6) , Customer Advisor (6) , Outbound Agent (6)

What are the pros of working at Optical Express according to real employee reviews?

"Great team and plenty of support!" ((in 44 reviews)); "The people I worked with were great" ((in 25 reviews)); "Nice staff and colleagues to work with" ((in 24 reviews)); "• Excellent training provided in ophthalmic testing and customer care—I’ve learned a lot over the years." ((in 16 reviews)); "Good bonus available if you are willing to put the work in." ((in 13 reviews))

What are the cons of working at Optical Express according to real employee reviews?

"Bullying is rife and common place in the workplace." ((in 23 reviews)); "Managers clearly have favourites who get away with everything." ((in 20 reviews)); "Senior management poor" ((in 18 reviews)); "1. Poor salary" ((in 15 reviews)); "Pay is poor with little/no payrises." ((in 13 reviews))

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Optical Express

Optical Express Reviews

2.8

36% would recommend to a friend

(618 total reviews)

David Moulsdale

45% approve of CEO

42% positive business outlook

Ratings by category

3.0

Diversity and inclusion

2.7

Work/Life balance

2.7

Compensation and benefits

2.7

Career opportunities

2.6

Culture and values

2.6

Senior management

Optical Express has an employee rating of 2.8 out of 5 stars, based on 618 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optical Express employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

618 reviews

5.0

7 Jun 2026

Great culture makes it a positive environment

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

great culture to be around

Cons

No cons come to mind.

5.0

16 Feb 2026

.

Inbound customer care agent

Recommend

CEO approval

Business outlook

Pros

Pay is good and hours are flexible

Cons

Nothing to discuss so far

5.0

16 Jan 2026

Great place to work

Marketing manager

Recommend

CEO approval

Business outlook

Pros

The people are great to work with,

Cons

No flexible working - this would be good.

Viewing 1 - 3 of 618 Reviews

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