Pros
As a TAM you're recognized as being part of a top tier, trusted team to deliver real outcomes for our customers. We're the A-team for a maturing start-up with an active ear to the ground across both customers and internal teams (Product, Engineering, Sales, Marketing). Folks trust our input, and we put in the work to make actual change in the product based on customer feedback and working internally cross-teams.
Cons
Because we're the go-to team for all things Customer Success and Technical SMEs, it's a TON of work. We care a lot and put in extra hours no one asks for but we know we need to succeed. This is not a coasting position. You will put in the hours to make sure you and your customers win. It's still a startup and you have to remember that. The reward? Recognition and career advancement.
