Does Help Scout pay their employees well?

According to anonymously submitted Glassdoor reviews, Help Scout employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Help Scout. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Help Scout?

56% of Help Scout employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Help Scout 4.5 out of 5 for work life balance, 3.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Help Scout?

Software Engineer (4) , Senior Software Engineer (2)

What are the pros of working at Help Scout according to real employee reviews?

"Great work/life balance" ((in 9 reviews)); "first culture, but it's a total blast when we get together twice a year for our company retreat!" ((in 6 reviews)); "Some amazing people" ((in 6 reviews)); "I also appreciated how the leadership team is aligned on having an opinion — nobody is creating process or structure for the sake of it, but instead everything is done with reason — which means that often the company and product rejects the status" ((in 5 reviews)); "Excellent benefits, no limit for PTO (you might get nagged if you" ((in 5 reviews))

What are the cons of working at Help Scout according to real employee reviews?

"Some layoffs due to current economic climate" ((in 3 reviews)); "Leadership is constantly waffling and switching between priorities." ((in 3 reviews)); "Nice people, but the entire Sales and sales adjacent teams were told we had to be successful before they would allocate money and resources to us, but we all felt we needed access to resources (technology, cross" ((in 3 reviews))

What are employees saying about Help Scout redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Help Scout redundancy and their outlook for job security at Help Scout in 2026.

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Help Scout

Help Scout Reviews

3.2

56% would recommend to a friend

(50 total reviews)

Toby Gabriner

Not enough data to show CEO approval

41% positive business outlook

Ratings by category

4.5

Work/Life balance

3.8

Culture and values

3.7

Diversity and inclusion

3.6

Compensation and benefits

3.0

Senior management

2.8

Career opportunities

Help Scout has an employee rating of 3.2 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Help Scout employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

50 reviews

5.0

27 Dec 2021

Inclusive and Innovative

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Help Scout doesn’t just talk the talk but put their words in action. They have created an environment where people feel comfortable to bring their full self to work, allowing everyone to do their best work. The people of Help Scout work hard and care about the people their working with.

Cons

Smaller company that is still figuring out practices.

5.0

25 Feb 2026

A lot of change, but things are looking up

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Honestly, if I could give it 4.5 stars, that would really be my rating. I like it here, but it's definitely not perfect. The people are pretty amazing. They're smart and kind and generally people I'd want to hang out with if we lived in the same place. But we don't, because we're 100% remote. And that's pretty awesome too. People love our product. It's nice to work for a company that people genuinely appreciate. We're definitely customer-focused, which is so much nicer than some of the companies I've worked for where they're just obsessed with the next enterprise deal. The work-life balance is solid here. Lots of parents and people who have lives outside of work. The opportunity for ownership is great. I'm the kind of person that likes to drive my own work and tinker with problems, and I get that here.

Cons

It's messy. I've been here a year and there's definitely a lot of whiplash from strategy changes. At times it's really hard to see where we're actually going, but things have felt a LOT better since the Fall, and I'm genuinely excited for what we're doing right now. There's a lot of turnover. Some teams just feel less stable than others.

5.0

17 Mar 2025

Great Culture

Sr. engineer

Recommend

CEO approval

Business outlook

Pros

- Great culture - Very transparent and open communication at all levels - Remote first built into every part of the company - Excellent work/life balance

Cons

- Company is in a state of flux; More than you would expect for a company its age

Help Scout Response

Thanks for taking the time to leave this review! We appreciate the feedback.

Viewing 1 - 3 of 50 Reviews

Jobs at Help Scout

Putkiasentaja - LV-Huoltotiimiin

Helsinki

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Remonttityöntekijä - Hae remppatiimiin töihin!

Helsinki

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