Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (104) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 253 reviews)); "Work Life Balance is Good" ((in 215 reviews)); "The benefits are good!" ((in 148 reviews)); "3) Good Management" ((in 90 reviews)); "great team and people to work with" ((in 86 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "No training" ((in 20 reviews)); "Local upper management is horrible." ((in 13 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys redundancy and their outlook for job security at Genesys in 2026.

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Genesys

Genesys Reviews

4.2

82% would recommend to a friend

(2,699 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture and values

4.3

Diversity and inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews

5.0

19 May 2026

Great environment with growth opportunities, but fast-paced

Vp marketing

Recommend

CEO approval

Business outlook

Pros

Great environment. Lots of opportunity for growth

Cons

Not many. It's a fast moving place so people need to be comfortable with that.

5.0

5 May 2026

Strong leadership and vision, but career growth lacks focus

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Aligned strategy. Great vision. Strong C-suite leadership. Great work/life balance.

Cons

Management puts very very little focus on career progression.

5.0

21 Apr 2026

Good company for development

Staff software engineer

Recommend

CEO approval

Business outlook

Pros

People centric lots of perk etc

Cons

People growth in India is limited

Viewing 1 - 3 of 2,699 Reviews

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Jobs at Genesys

Technical Lead - Workday Adaptive Planning

California

US$111K - US$196K /yr

(Employer provided)

View job

Customer Service Coordinator

AI Architect (Presales)

Georgia

US$135K - US$237K /yr

(Employer provided)

View job

Director, Outbound Engagement

North Carolina

US$194K - US$341K /yr

(Employer provided)

View job

Sr. Manager, Receivables Management

Illinois

US$101K - US$178K /yr

(Employer provided)

View job

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Great environment with growth opportunities, but fast-paced

Strong leadership and vision, but career growth lacks focus

Good company for development

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