First Mile Reviews

I’m giving 5 stars because I can genuinely see positive change and feel optimistic about the future of the business. That said, I want to be honest—this past year has not been the best. There was a noticeable drop in morale, and at times it felt like people had lost passion for the company’s goals. The recent reviews here reflect that reality quite accurately. This business has some fantastic customers, but in such a competitive market, they will only continue to stay if they are happy. And to keep customers happy, you need a team that brings energy, care, and genuine passion for the environmental mission. Over the past year, that hasn’t always been easy to see. The people who stayed through this period clearly care deeply about the company. That has certainly been my experience—those who remained truly believe in First Mile, even when morale was low. The reason for my 5-star rating is the direction things are now heading. Management has started to take meaningful steps to improve the culture. The new bonus scheme looks promising, and the new CFO comes across as a humble and genuinely good person. These are strong signals that the company is moving in the right direction.

Great place to work with genuinely lovely, supportive people. Recent changes have been challenging for the business, but it’s clear senior management is listening. The new Director of Staff, even after just a few months, is already making incredibly positive changes. Leadership is supportive - particularly the Sales Director, who is consistently kind, approachable, and encouraging.