Great idea and great team. Serious lack of transparency and leadership. - Anonymous employee Zūm Employee Review

3.0
9 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The idea is great and serves an incredible purpose for thousands of families, schools, and school districts. The team is made up of an incredible group of hard working people that strive to provide the best service possible. It is an untapped market for the most part so the potential for success is unlimited.

Cons

There is a serious lack of leadership and transparency from the top down. There are rare company meetings where visions and ideas are shared among peers, especially for such a small company in it’s early stages. A lot of closed door and “secret” meetings where decisions are made without taking into account how it will affect the day to day operations of the employees that work there. There is a sense of “my way or the highway,” attitude from the leadership and that affects how effective some people are at their jobs. If there are any disagrements or questions regarding decisions made by leadership, there are negative consequences.

Explore other reviews about Zūm

5.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

One thing that stands out to me is the consistency. The schedule is predictable, expectations are reasonable, and the environment remains professional. The position has been a positive experience for me because I know what to expect from week to week.

Cons

I don’t have any concerns about the driving conditions.

1.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The office was in an accessible location. My coworkers themselves were not difficult to work with.

Cons

• The team's project management system was nothing more than a shared Google Sheet. • The supposed operational infrastructure did not exist. No database, automation, or real task tracking system. • Repeated requests for basic tools were ignored and met with empty promises about future budgets. • The role became constantly inventing solutions while manually doing work proper systems should have handled. • Everything was built on workarounds and personal memory, making growth nearly impossible. • After six months of creating fixes for problems that should have been automated, there was simply nothing left to improve.

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