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      Ceros

      Engaged employer

      Ceros reviews

      Do Not Work Here - Horrible Culture - Business Development Ceros Employee Review

      1.0
      20 Oct 2019
      Business development
      Recommend
      CEO approval
      Business outlook

      Pros

      Ceros has some cool perks. Dogs are allowed and beer is on tap. There are some cool people here and there like any other company, and that is where the positivity ends.

      Cons

      Ceros is positioned as a hyper growth start-up, but is far from that. The HR/recruiting team sells prospective employees on a pipe dream, with extremely unattainable OTE that they use to lure in top talent. They used this tactic to over-hire like crazy in the end of 2018 and beginning of 2019, just to start letting those people go 1 by 1. Instead of looking themselves in the mirror for poor planning, they point the finger at those individuals for bad performance. The Ceros product is cool in theory, but doesn’t work in practice. The product team has been dropping like flies, which is pushing back the product roadmap of critical updates, such as having the necessary security protection and being ADA compliant. The majority of customer success managers are unhappy, and a new strategic account executive department was implemented without proof of concept. No one here knows what they actually do, but it seems pretty obvious that they were also set up to fail. Ceros promotes “flexible PTO” the same way they promote the unrealistic OTE earnings: it simply isn’t true. If you are an SDR, you are expected to be in the office early and to stay late, simply to show face. If you are an SDR and take time off, you will be questioned for doing so. Specifically, I know a former employee who had strep throat and couldn’t go to work because he was contagious. He was told the next day that “he was lying” and that management thought he was being lazy. He was fired within the week. Upper management has also been heard to say that flexible PTO should only be for tenured employees. Make no mistake: the flexible PTO here is a ploy to chain you to your desk, and prevent the company from paying PTO days after they inevitably let you go. Ceros promotes cultural values of “find a way and brutal honesty.” However, these values are only applicable to certain individuals. The current HR team is simply a proxy for the CEO - they don’t have any of the employees’ best interests in mind. Brutal honesty is only accepted when it is in alignment with what management wants to hear, rather than challenging the status quo. The entire executive team is full of white males, so if you are a woman, your voice is heard even less. There are tons of great start ups to work for in NYC - this isn’t one of them.

      avatar
      Ceros Response
      6y
      Thanks for sharing your thoughts here. I’m glad you’re still with us as I hope I might be able to share a different perspective on some of your points that might help you have a more enjoyable time here. Let me start by admitting that Ceros is by no means a perfect organization, but it is a company built on integrity, good intentions and a drive to provide a fun and differentiated home for 100s of great people. That statement is backed up by our most recent internal, anonymous NPS survey, where we had 89% of the team saying they’d be happy to recommend Ceros to a friend! That being said, we are definitely growing fast (see 95% increase in headcount over the last 2-years on LinkedIn Insights), and that of course creates some natural growing pains that aren’t always pleasant and fun for everyone - an inconvenient fact that saddens me daily, and one we are constantly working to improve. As for your comments around our product, candidly that one is a little lost on me. Ceros is solving business problems for 500+ active clients and growing, and is frequently referred to as a product that “liberates”, “empowers” and brings joy and a smile to its users. Our product NPS score is currently sitting at a rating that classifies it as world class - a fact that even astounds me! Once again though… is the product perfect? No. Is it solving all problems for all users? No. Is it possible that some clients don’t perceive the value of it enough - Of course! But in general it is loved by most, enjoyed by many… and hated by very few. So in summary, it seems your own experience has been somewhat unpleasant and for that I am genuinely sorry, and would suggest - as is part of our culture values - that you find the courage to speak up honestly and bring any specific concerns, frustrations or perceived blind spots to your manager, the talent team or indeed me - anonymously or in the open… I’m easy. I just want to learn, grow and improve things for everyone. Simon Chief Executive Officer

      Explore other reviews about Ceros

      5.0
      7 Oct 2025
      New business director
      Recommend
      CEO approval
      Business outlook

      Pros

      Matt Maher and Michael Estroff are two of the best managers I've ever had. If you get the pleasure of working on the sales side you will have a ton of support, coaching, and direction. The onboarding process was insanely clean I can't stress that enough, I knew exactly what I needed to be doing to get up to speed and the ongoing training and development is nothing short of incredible. The people are amazing and everyone that is here truly believes in the companies mission to drive engagement, innovation and human creativity.

      Cons

      Not the easiest sale but honestly if you're worth your salt as a salesperson you shouldn't be chasing the easiest sale anyways. This is enterprise so will require multiple stakeholders and managing a complex sales cycle effectively. Incredible product, lots of competition with Ai being the new shiny thing but we're still seriously changing the game for enterprise marketing and design teams with so much more to come.

      1.0
      13 Feb 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      This company has a strong brand and talks a big game about growth, innovation, and culture.

      Cons

      The reality is messy, unclear, and emotionally exhausting. There are genuinely kind, talented people here. That is the hardest part. So many smart, creative humans doing their absolute best inside a system that does not support them. Sales is especially chaotic. Messaging, pricing, ICP, and priorities change constantly, which makes it nearly impossible to feel grounded or successful. You are expected to hit numbers with no clear plan on how to get there. There is little real disqualification. Everyone is treated like a potential buyer. Product ease of use is oversold. Limitations are downplayed and customers struggle post sale. Enablement is inconsistent and reactive. You are largely expected to “figure it out” while leadership continues to move the goalposts. There is a strong culture of toxic positivity. Real concerns are reframed as mindset issues instead of operational problems. Burnout is normalized. Layoffs are also completely normalized here ever since 1 of the 3 CEOs we've had in the past year publicly announced he would not be doing layoffs. You will grow thick skin here and learn how to survive ambiguity. You will also probably question yourself constantly, even though the system itself is the problem. If you are early in your career, you will learn a lot. Mostly about how misalignment feels in your body.

      4
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