Employee Review

  1. 2.0
    Current Employee, more than 1 year

    Pay rate is high but...

    Oct 26, 2018 - ESL Tutor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1) Pay rate is high compared to most online ESL companies 2) They provide an even higher rate for the 4 AM slot (just the 4 AM) 3) Students are business professionals and are very kind and receptive 4) The management are kind, understanding and helpful 5) Good ratio of student to trainer - can get 90% fully-booked in all the slots 6) You are free to choose whatever slot you prefer to open - AM or PM BUT...(check cons)

    Cons

    1) Tax rate is really high at 10-15% depending on your status. 2) Tax requirements are absurd - COR and OR issuance. You'll issue a receipt on every payday and have to mail those receipts to their Finance Department in quarterly batches 3) Support team is supportive indeed but they sometimes do not have the appropriate answers to queries 4) No dispute for bad ratings from students. You can get suspended depending on the frequency and gravity of the complaint 5) You have to be "promoted" before you can open afternoon slots and this "promotion" does not come easy nor early 6) Preposterous KPI system 7) The only slots available for newbies are at 4 AM to 8 AM and 5 PM to 11 PM BUT 8) You can only open the 5 PM to 11 PM slots IF you render at least 2 hours of work between 9 PM to 11 PM or else you will be part of a list and can get sanctions 9) No HOLIDAY PAY - be it a Japan or Philippine Holiday 10) There are some errors on some of their materials 11) When students cancel the class, are absent or does not show up, you get paid only A QUARTER of your hourly rate - say your hourly is 140, half is 70 and a quarter is 35. Yeah I know you did not put in much work and all that but still, the student got charged for the lesson in full so you should get paid for the class. It wasn't your fault the student didn't attend the class in the first place. 12) No coaching sessions UNLESS you request for it yet that depends on whether someone is available or not 13) The rating form is sent to the student after you submit the class feedback form yet Bizmates does not encourage the student to answer it to help the trainer as it is part of one of the KPIs. Been here for years and yet I only got 120 forms answered 14) Some of the management are unresponsive to urgent questions and "seenzones" the messages you sent.

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    Bizmates Response

    President

    Hi there. Thank you for your comments. I appreciate your taking the time to write so much so I’d like to reciprocate that by replying in detail. First of all, as I’ve mentioned that our trainers are evaluated based on the amount of contribution they have on the business, and I decide what contribution is. You aren’t evaluated on how hard you think you worked or how good of a trainer you think you are. When you have 1000 trainers, I need to look at actual figures and give trainers with higher figures a higher rate and trainers with lower figures a lower rate. If you can’t understand this concept or if you think this basic concept is unfair, the KPI system will not make sense to you. Now let’s go through each of the points you’ve brought up. 1. The tax has nothing to do with Bizmates. That is a BIR requirement. You have a legal responsibility to pay your taxes. 2. Again, this is a legal requirement for all consultants. If you weren’t paying taxes in your previous company, you and that company were breaking the law. 3. If you’re not happy with a dept’s response, you should report it to the dept head. If you’re still not satisfied, it’ll be escalated to me. 4. The evaluation from students is a survey. You might get a low score from a student who is just in a bad mood. It happens. But at the same time, some students just give perfect scores for all evaluations. This happens too. At the end of the day, really good trainers have high scores and average trainers will have average scores. As for getting suspended, of course that can happen. If you get multiple complaints within a 500 lesson term, yes you can and should be suspended when most trainers don’t get any complaints out of 500 lessons. If you are worried about getting suspended, that means you need to rethink what you are doing in the lesson because very few trainers get suspended for complaints. 5. I don’t know if promoted is the word. But you do need to become an assessor which about 70% of our trainers achieve in their first month. So I don’t think it’s such a difficult target. 6. If you don’t believe in a performance based system, this is not for you. 7. A trainer can become an assessor after teaching 100 lessons if their stats are good which about 70% achieve. Then you can open all slots. So I suggest you focus on improving your stats so that you can become an assessor rather than complaining that you are not allowed to open those slots. 8. Like I said, let’s focus on improving your own stats first. 9. Why would you complain about this when you even said that the pay is higher than most ESL schools? Do you prefer to get a holiday rate but a lower regular rate? Our top trainers are taking home over 80K a month. 10. Sure, we have over 1000 lesson materials. When a trainer finds a mistake, they report it and it gets fixed. 11. Why should you be paid in full when you didn’t even work? And the student doesn’t get charged for the lesson because students don’t pay per lesson. 12. No coaching sessions unless you request for it? Then why don’t you request for it? The great thing about this job is that you have no boss who monitors everything you do. You are your own boss. But it sounds like to me that you want someone to supervise you. This is a job for people who can self-manage not for people who need constant support. 13. We do encourage students to fill out the form. But we can’t forced them to do it. It’s like forcing diners to fill out a form after every meal at a restaurant. We can’t do that. But with 120 forms, I think we should get a pretty good idea of your actual performance. 14. If you don’t get a response, you follow up. If you still don’t get a response, you escalate it. Like I said, if you don’t believe in the concept of pay for performance, you’ll never be satisfied with the system. If you are willing to accept a system like this, I suggest you focus on improving your performance. Hope that makes sense. Hika Ito, CEO Bizmates Philippines

  1. 5.0
    Former Intern, less than 1 year

    salary

    May 19, 2022 - Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work environment for their employees

    Cons

    at first it can be hard

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    Bizmates Response

    President

    Hi there. Thanks for your feedback. Sure, like anything, it is tough at first. But as you’ve found out, once you get used to it, you are able to reap the benefits. Hika Ito CEO, Bizmates Philippines

  2. 4.0
    Current Employee, less than 1 year

    Bizmates Review

    Jun 6, 2022 - Retail Regional Trainer/Assesor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours Japanese professionals are admirable Great salary Support teams are quick

    Cons

    It you don't have stable internet connection that would be a problem.

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    Bizmates Response

    President

    HI there. Thank you for your feedback. Yes, you are absolutely right about the need for a stable internet connection. In this home-based industry, your internet connection is your lifeline. So, many trainers actually get a second connection to have as a backup. Anyway, glad to hear that things are going well for you. Hika Ito CEO, Bizmates Philippines

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