Pros
I have the ability to build long lasting relationships with customers and getting to know them on a first name basis. I also have the autonomy to bring in product and find items that fit customers needs or requests vs. just being a simple Corporate Program in which you pretty much are selling what is available without making changes to assortments. I absolutely love the equipment side of the business and finding equipment solutions and building quotes to help customers with their business needs.
Cons
There is not a lot of accountability for actions. Unfortunately, it is more about making excuses as to why things aren't getting resolved, or providing more hoops to jump through vs. doing root cause analysis and fixing the problem where it starts. Inconsistencies with processes and procedures which is understandable as we now have 11 stores, however as a Company that is growing and adding more stores, there should be a much more consistent set of SOP's to follow to ensure every store is consistent.
