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Job Descriptions

Service Field

• Assist in leading a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination/support to ensure smooth daily field operations.
• Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
• Follow up on repair works completion to achieve continual operations.
• Closely monitor lift & escalator performance and timely respond to breakdowns.
• Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
• Prepare trouble shoot analysis / incident investigation reports as required.
• Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
• Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
• Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.

We are looking for:

• Bachelor’s degree (or above) in Mechanical, Electrical/Electronic Engineering, Building Services or a related discipline.
• Self-starter, eager and fast to learn.
• Enjoys being challenged, comfortable with conflict & change.
• Excellent interpersonal, communication, analytical and problem-solving skills.
• Good command of spoken and written English and Chinese.
• Good computer skills including Word, Excel and PowerPoint.
• Positive attitude and passionate for professional development.
• Effective individual contributor with ability to work well in team.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.