VoIP phones support and troubleshooting. Provide End to End support for internal end users. Coordinate with Infra Support Service Desk and other technical teams……
At least 1 years relevant working experience as technical support engineer in networking and/or wireless. Provide technical support during the sales process in……
Provide first-level technical support to bank staff via phone, email, and in-person. Basic understanding of networking principles and troubleshooting.…
Strong basic networking concept and understanding; Welcome lunch, teambuilding budget and sports allowance to support team bonding and an active lifestyle.…
Mentor senior engineers and influence technical delivery across multiple squads and geographies. The Principal Engineer is a highly technical, hands-on……
Provide technical support and handle email and phone enquiry. 1+ year working experience in networking support is preferred; knowledge in PC LAN Support is……
Carry out networking related maintenance support service. Draft technical proposals and handle project documentations. Min. 2 years relevant working experience.…
Experience in managing technical support teams. Ensure the team’s technical skills are up to standard and respond to technical requests from our stores in a……
Provide first-level technical support to bank staff via phone, email, and in-person. Basic understanding of networking principles and troubleshooting.…
Mentor senior engineers and influence technical delivery across multiple squads and geographies. The Principal Engineer is a highly technical, hands-on……
Computer knowledge, experience in MS windows and basic networking is required. 3 years in-house IT administrator experience or System Integration/ Distributor……
General networking and API testing fundamentals. A technical background or relevant hands-on experience. The ideal candidate is a lateral thinker and creative……
Deliver professional technical support and troubleshooting for client's server installation, configuration, patching, network and storage system and ensuring……
Provide deep-level support and IT architecture service to customers. Provide technical consultancy and prepare proposals/reports/documentations for.…
Performs and support Disaster recovery drill for each requested business entity. Deep technical knowledge on the VMware Hardware and Software infrastructure and……
Plan and document technical specifications for devops engineering standard design. Provide BAU support and release management for the group digital projects.…
Provide both technical support to our internal user or client. Sound knowledge on Juniper Switch and networking. Degree in Computer Studies or equivalent;…
Provide technical support and training related to IT services. Sound networking knowledge an advantage. Responsible for writing service related technical……
Liaise with stakeholders to gather requirements, translate them into technical specifications, and deliver AI solutions that meet business needs;…
Mentor senior engineers and influence technical delivery across multiple squads and geographies. The Principal Engineer is a highly technical, hands-on……
Personal projects, technical blogs, or GitHub portfolio. Alongside your job, there will also be a focus on networking and development, which will expand your……
Experience in handling IT technical support. Be responsible for technical support service to handle remote fault diagnostics, troubleshooting, problem solving……
Incident Management & Request Fulfillment Management Experience through tools like Remedy
Coordinate with Infra Support Service Desk and other technical teams for issue resolution
Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope Follow up with the respective support teams/towers for appropriate action on pending incident/ Request on daily/weekly basis Monitor the status and progress towards resolution against IT service levels of all in scope open incidents and requests Vendor Management and Procurement management on need basis Attending Governance meetings and providing Root Cause Analysis to internal and External customers on weekly/Monthly basis Supporting in Planned and unplanned downtime reported
Job Requirements
End User support experience
Knowledge on any ticketing tool
Inventory management and control
Vendor management and procurement
Knowledge Based Articles/user guide creations
Process documentation
Networking support and troubleshooting skills – VLAN, security, routing
The minimum salary is HK$30,000 and the max salary is HK$40,000.
HK$30,000 – HK$40,000/mo (Employer provided)
HK$35,000
/mo Median
Hong Kong
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