Drive modernization of infrastructure and applications to meet evolving business needs. Experience with distributed messaging/event-driven systems, ideally……
Expertise with real‑time data streams and messaging tools such as Apache Kafka, SQS, or Pub/Sub. Deep understanding of data consistency principles, safe……
Pair with engineers during complex implementations and production incidents. Mentor engineers to think architecturally and delegate decisions as teams mature.…
Provide architectural guidance on model integration, data pipelines, and inference infrastructure. Accountability for data infrastructure: pipelines, warehouse,……
Pair with engineers during complex implementations and production incidents. Mentor engineers to think architecturally and delegate decisions as teams mature.…
Configuration and maintenance of Avaya VoIP and Call Center infrastructure and related services such as Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions.
Evaluates and identifies opportunities for VoIP and Call Center performance and functionality improvements.
Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements
Create and maintain documentation as well as procedures.
Job Requirements
Bachelor degree with 5-8 years relevant experience on supporting enterprises VoIP and
Experiences on design, configuration and expansion of Avaya VoIP and Call Center solutions including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions
Efficient in maintaining Avaya PBX products such as media servers, voicemail systems , gateways and its related circuit packs such as CLAN, MEDPRO, Xfire, VAL and DS1
Maintaining contact center call flow using vectoring, VDN, announcements and switch programming.
Troubleshooting skills in VoIP and Call center environment is desired
Respond to all audit results with an action plan; implement recommended improvements to processes
Working technical knowledge of current network hardware, protocols, and Internet standards, including (OSPF, BGP, DNS, DHCP, NTP)
Competence with testing tools and procedures for voice and data circuits
Good communication and presentation skills in English & Cantonese
The minimum salary is HK$45,000 and the max salary is HK$65,000.
HK$45,000 – HK$65,000/mo (Employer provided)
HK$55,000
/mo Median
Kwun Tong
If an employer includes a salary or salary range on their job, we display it as "Employer provided". If a job has no salary data, Glassdoor displays a "Glassdoor estimate" if available. To learn more about "Glassdoor estimates", see our FAQ page.
Working here doesn’t have to be a secret
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.