Networking support and troubleshooting skills – VLAN, security, routing. VoIP phones support and troubleshooting. Knowledge on any ticketing tool.…
To support and cooperate with security operations and tech risk team to ensure the effectiveness of our security-related solution; Entry level (i.e. Exec, Snr.…
Providing post-installation troubleshooting and technical support by phone or online. Delivery of specific technical solutions to meet the technical……
Provide technical support and conduct troubleshooting for hardware and software. Sound technical knowledge about IT, security of systems and latest developments……
Maintain password, data and system security according to IT security processes and standards. Interacts with both technical and non-technical personnel,……
Understanding of networking fundamentals and IT security best practices. Willingness to perform onsite system deployment and support when required.…
Strong written and verbal communication; able to explain technical work clearly to a mixed audience. You will work alongside senior quants, engineers, and……
Collaborate with global IT teams to support projects and resolve technical issues. Minimum 3 years’ experience in infrastructure or systems support within a……
Prepare and maintain technical documentation, runbooks and operational procedures. Act as a technical mentor and advisor to junior system administrators when……
Good technical expertise knowledge on network, Windows/Linux server and IT security system administration. Candidates with less experience will be considered as……
Implementing security measures to protect the data center and its assets. Familiarity with backup and disaster recovery protocols, as well as data security best……
Minimum of 8 years’ information systems analysis, design, software development and support experience. Familiar with full web technology stack (e.g., HTTP,……
Provide 7x24 standby technical support. Perform IT security review to ensure compliance with security standards. Minimum 5 years of relevant work experience.…
These areas include end to end support for email and support activities. The role includes support of multiple Messaging technologies such as Microsoft Exchange……
Adapts departmental plans and priorities to address resource and operational challenges. Manages experienced, professional employees and/or supervisors; and/or……
Provide technical support to technical team. Provide support in PC hardware/ software, servers, networks, security equipment. Willing to work at customer sites.…
Own system security end-to-end — harden the boot and verification chain, manage keys, and keep security patches current. Proficiency in C, C++, and Python.…
Lead the daily cloud operation of the Group Shared Services function under the Group Infrastructure team, supporting all Business Units in delivering quality……
Provide technical support and troubleshooting for deployed solutions. Collaborate with stakeholders to translate business needs into technical solutions.…
Provide technical consulting and support to clients who use our managed services. Provide technical consulting and support to our clients who use our managed……
Welcome lunch, teambuilding budget and sports allowance to support team bonding and an active lifestyle. Serve as Product Expert: Apply hands-on bond knowledge……
Incident Management & Request Fulfillment Management Experience through tools like Remedy
Coordinate with Infra Support Service Desk and other technical teams for issue resolution
Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope Follow up with the respective support teams/towers for appropriate action on pending incident/ Request on daily/weekly basis Monitor the status and progress towards resolution against IT service levels of all in scope open incidents and requests Vendor Management and Procurement management on need basis Attending Governance meetings and providing Root Cause Analysis to internal and External customers on weekly/Monthly basis Supporting in Planned and unplanned downtime reported
Job Requirements
End User support experience
Knowledge on any ticketing tool
Inventory management and control
Vendor management and procurement
Knowledge Based Articles/user guide creations
Process documentation
Networking support and troubleshooting skills – VLAN, security, routing
The minimum salary is HK$30,000 and the max salary is HK$40,000.
HK$30,000 – HK$40,000/mo (Employer provided)
HK$35,000
/mo Median
Hong Kong
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