Key Responsibilities:

• User support / trouble shooting: support users and solve daily IT problems
• Hardware / software installation: set up PC / Notebook / VDI / IP Phone / etc for new staff, install/upgrade software upon request, co-ordinate and assist vendor on any system services
• IT request: handling the user submitted request by agreed SLA
• Network / server administration: perform regular routine task e.g. patch management, hardening configuration, performance tuning etc.
• Prepare or update relevant IT documentation as required
Ensure effective communication among the team

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Requirements:

• Bachelor’s degree holder in Information Technology or related discipline
• Minimum 1 year of relevant work experience, preferably in Microsoft Window administration and operations
• Experience in MS Windows administration
• Knowledge in virtualization, database administration and VDI technology
• Knowledge in Avaya telephony system is an advantage
• Good command of spoken and written English and Chinese

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