MacGregor – Let's shape the future together

We are looking for passionate, customer-centric problem solvers to join our dynamic team as a Customer Experience Advocate. If you thrive on delivering outstanding service, solving challenges, and making a real difference for customers, this role is for you.

In this pivotal role, you will be the primary point of contact for our customers, ensuring their needs are met with precision and professionalism. You will manage inquiries, process orders, and resolve issues to provide a seamless end-to-end experience. Additionally, you will lead our efforts in the Taiwan market, managing Tier C & D accounts through dedicated in-house account management. This hybrid position offers deep exposure to MacGregor’s products and systems, providing a clear development pathway into future sales leadership roles such as Account Representative or Junior Account Manager.

This role is ideal for a collaborative individual who enjoys helping others and excels in a fast-paced environment. While a technical background is advantageous, we value drive and a willingness to learn, providing comprehensive product training to ensure your success.

More tasks and responsibilities

• Strategic Learning: Proactively learn MacGregor products, business processes, and market dynamics to serve as the "voice of the customer".

• Sales Liaison: Work closely with Front Line Sales to transition from a reactive support role to a proactive account-growth mindset.

Reporting directly to the Customer Experience Team Lead located in China. The position will be based in MacGregor’s office in Hong Kong.

What you’ll need to succeed

Customer-focused with patience, empathy, and a genuine commitment to delivering exceptional service and resolving issues effectively. A collaborative team player with strong interpersonal, communication, and active listening skills. Highly organized and professional, with a structured approach to work, excellent time management, and attention to detail. Self-motivated and proactive, demonstrating accountability, accuracy, and a strong sense of ownership. Committed to maintaining compliance with safety standards, company policies, and operational procedures.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally.

Values guide our daily decisions

• 
  Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.
• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.
• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor.

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!