Job description

We are looking for an IT Support Consultant responsible for second-line support, including incident/request resolution, PC staging and IMAC, hardware/software troubleshooting (including VIP), and assisting with server, network, and event support. Requires proven IT support experience, strong PC and network troubleshooting, imaging and ticketing skills, mentoring ability, a related IT degree, and fluency in Cantonese and English, with analytical, autonomous, and collaborative working style.

Your missions

Provide second-line investigation and diagnosis for incidents and service requests

Resolve and close incidents/service requests in line with help desk procedures and allocated timelines

Escalate unresolved incidents/service requests within agreed timescales

Liaise with clients, other IT support groups, and third-party providers when necessary

Perform staging of PCs and IMAC (Install, Move, Add, Change) activities

Conduct hardware and software maintenance and support

Troubleshoot and resolve PC incidents and/or VIP requests

Assist the local Server Team during server maintenance activities

Provide support for special events and conferences

Deliver local network support and/or assist the centralized Network team

Your profile

Proven work experience as an IT Support Engineer or in a similar role

Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues

Ability to build software images for laptops and desktops

Strong communication skills to provide technical assistance via phone or email

Experience in performing remote troubleshooting using diagnostic techniques and pertinent questions

Familiarity with documenting Helpdesk requests/issues through the company’s ticketing system

Technical coaching and mentoring skills to support other help-desk team members

Knowledge of desktop configuration management and maintaining accurate IT equipment inventory

Academic background: degree in computer science, information technology, or a related field

Fluent Cantonese and English

Ability to demonstrate analytical thinking, autonomy, and a collaborative mindset in a fast-paced environment

What we offer

An international community bringing together 110+ different nationalities

An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities

A robust training system with our internal Academy and 250+ available modules

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

Strong commitments to CSR, notably through participation in our WeCare Together program

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!