About the Role

We are seeking a D365 Implementation Intern to support an ongoing Microsoft Dynamics 365 (D365) implementation project. The intern will work closely with the Project Manager and business stakeholders to document current processes, gather user requirements, coordinate with solution vendors, and support system testing and documentation.

This role is ideal for students interested in business analysis, ERP/CRM systems, and digital transformation projects.

Key Responsibilities

• Support the Project Manager in project coordination and delivery activities
• Conduct stakeholder interviews across departments to document as‑is business processes
• Prepare and maintain process flow diagrams (as‑is & to‑be workflows)
• Assist in user requirement gathering and clarification with business users
• Liaise with solution vendors to communicate and clarify user and functional requirements
• Support system testing (functional testing, UAT support) for D365 features
• Prepare project documentation, including:

o As‑is / To‑be workflows

• • User requirements
  • Test cases and test results
  • User guides and training materials

Requirements

• Currently pursuing a Bachelor's or Master's degree in:

• Information Systems
• Computer Science
  
• Engineering or related disciplines

Must be one of the eligible programs in STEM Internship list

• Strong communication and interviewing skills
• Good analytical and documentation abilities
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Able to work with multiple stakeholders and vendors

Nice to Have

• Exposure to ERP / CRM systems (e.g. D365, SAP, Oracle, Salesforce)
• Basic knowledge of business process mapping or system implementation projects
• Experience in testing, UAT, or project documentation

What You'll Gain

• Hands‑on experience in a real D365 implementation project
• Practical exposure to business analysis and system delivery
• Opportunity to work with cross‑department stakeholders and external vendors
• Strong foundation for future roles in Business Analyst, Project Management, or IT Consulting