Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Are you passionate about solving complex customer challenges and delivering exceptional service in a fast-paced technology environment?
Do you have strong attention to detail and expertise in licensing, pricing, or order management, and want to make a real impact on customer experience and business growth?
The Customer Success role plays a critical part in delivering seamless customer experience by managing quotations, licensing, and order operations across the full sales lifecycle.
The role:
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Prepare accurate software quotations and manage end-to-end order processing, including order placement, credits, returns, and vendor coordination via ERP systems and portals.
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Collaborate closely with internal teams (Sales Support, Finance) and external stakeholders (partners, OEMs, publishers) to ensure smooth operations and deliver an excellent customer experience.
Act as a central point of contact for customers, handling inquiries related to pricing, quotations, and licensing, while proactively resolving complex issues with a focus on achieving zero customer concerns.
Provide expert advice on software licensing and manage publisher-specific agreements in compliance with contractual frameworks.
Support daily operational activities while identifying opportunities for process improvements and contributing to the enhancement of sales processes in partnership with leadership.
Drive onboarding and prioritization of new publishers based on business needs, and facilitate customer data insights to support business and technical consulting teams.
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Good Critical thinking, and decision-making skills.
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Ability to think out of the box/ creative bent.
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Good interpersonal and communication skills with all levels of management.
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3-5 years professional IT sales experience
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Graduate/Postgraduate
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Proficient in English
Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
SoftwareOneKwun TongGood interpersonal and communication skills with all levels of management. The Customer Success role plays a critical part in delivering seamless customer……24d
FUJIFILMHong KongUniversity graduate in HR management or related disciplines. Prepare monthly reports and analysis for management review.…16d
Lingnan UniversityHong KongA recognized bachelor’s degree or higher, preferably with relevant experience in the tertiary education sector or executive education programs.…30d+