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Certified Collectibles Group
2.2
Customer Service Representative - Hong Kong
Kowloon City
HK$25,000 - HK$30,000 (Employer provided)
Easy Apply
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6d
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Certified Collectibles Group

2.2

Customer Service Representative - Hong Kong

Kowloon City

HK$25,000 - HK$30,000 (Employer provided)

Customer Service Representative

Hong Kong, Full-Time, Monday through Friday

CCG is currently looking for a Customer Service Representative to join our team in our Hong Kong Office.

ABOUT US

Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles market. Founded in 1987, CCG provides third-party authentication and grading services that protect the integrity of the hobby and empower confident buying and selling decisions. To date, more than 110 million coins, banknotes, comic books, magazines, trading cards, sports cards, stamps, video games & home videos, and autographs have been certified by CCG. Trusted by collectors and dealers worldwide, CCG has locations in the United States, United Kingdom, Germany, United Arab Emirates and China.

WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE

Answer incoming customer contacts via phone, email, SMS, and other contact channels
Assist customers with in-person appointments
Prepare and provide internal and external written correspondence via email
Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese, Mandarin and English)
Review and coordinate customer orders
Resolve customer concerns and complaints
Collects customer feedback and makes recommendations for potential products and/or services to management by analyzing customer needs
Maintain and update the customer database
Conduct basic research on collectibles (coins, notes, trading cards) using company online tools, databases and other research materials
Collaborate closely with internal stakeholders such as accounting, marketing, and logistics
Support with other administrative tasks as requested by management

WHAT MAKES YOU THE IDEAL CANDIDATE

2+ years of previous customer service/call center experience or relevant experience
Fluency in spoken and written Cantonese, Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
You are motivated by helping other people and have already gained experience in customer service
You possess excellent communication and organizational skills
You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
You have basic knowledge of computer applications (MS Office)
You are a self-starter, like to take initiative and have a developed sense of urgency
You strive in an environment of teamwork and flexibility
You are willing to travel (trade fair preparation and participation)

Travel Requirements:

This position may require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.

CCG Hong Kong offers competitive compensation along with career advancement opportunities and a full-time benefits package. Salary is commensurate with experience and ability.

See company reviews

Base pay range

The minimum salary is HK$25,000 and the max salary is HK$30,000.

HK$25,000 – HK$30,000/mo (Employer provided)

HK$27,500

/mo Median

Kowloon City

If an employer includes a salary or salary range on their job, we display it as "Employer provided". If a job has no salary data, Glassdoor displays a "Glassdoor estimate" if available. To learn more about "Glassdoor estimates", see our FAQ page.

Working here doesn’t have to be a secret

2.2

Recommend to a friend
Approve of CEO
CEO: Steven Eichenbaum
31 Ratings

Certified Collectibles Group

2.2

Customer Service Representative - Hong Kong

Kowloon City

HK$25,000 - HK$30,000 (Employer provided)

Certified Collectibles Group

2.2

Customer Service Representative - Hong Kong

Kowloon City

HK$25,000 - HK$30,000 (Employer provided)

Customer Service Representative

Hong Kong, Full-Time, Monday through Friday

CCG is currently looking for a Customer Service Representative to join our team in our Hong Kong Office.

ABOUT US

WHAT YOU WILL DO AS A CUSTOMER SERVICE REPRESENTATIVE

Answer incoming customer contacts via phone, email, SMS, and other contact channels
Assist customers with in-person appointments
Prepare and provide internal and external written correspondence via email
Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese, Mandarin and English)
Review and coordinate customer orders
Resolve customer concerns and complaints
Collects customer feedback and makes recommendations for potential products and/or services to management by analyzing customer needs
Maintain and update the customer database
Conduct basic research on collectibles (coins, notes, trading cards) using company online tools, databases and other research materials
Collaborate closely with internal stakeholders such as accounting, marketing, and logistics
Support with other administrative tasks as requested by management

WHAT MAKES YOU THE IDEAL CANDIDATE

2+ years of previous customer service/call center experience or relevant experience
Fluency in spoken and written Cantonese, Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
You are motivated by helping other people and have already gained experience in customer service
You possess excellent communication and organizational skills
You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
You have basic knowledge of computer applications (MS Office)
You are a self-starter, like to take initiative and have a developed sense of urgency
You strive in an environment of teamwork and flexibility
You are willing to travel (trade fair preparation and participation)

Travel Requirements:

This position may require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.

CCG Hong Kong offers competitive compensation along with career advancement opportunities and a full-time benefits package. Salary is commensurate with experience and ability.

See company reviews

Base pay range

The minimum salary is HK$25,000 and the max salary is HK$30,000.

HK$25,000 – HK$30,000/mo (Employer provided)

HK$27,500

/mo Median

Kowloon City

Working here doesn’t have to be a secret

2.2

Recommend to a friend
Approve of CEO
CEO: Steven Eichenbaum
31 Ratings

11 Customer Service Representative - APAC jobs in Hong Kong

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret