The incumbent is responsible for providing timely and effective technical support to internal users by troubleshooting hardware, software and network issues. This role ensures the smooth operation of IT systems, including email management, hardware maintenance, software installation and network configuration. The position also involves monitoring server performance, maintaining accurate IT records and collaborating with the IT team to support ongoing projects, all while delivering excellent customer service across multiple office locations.
Responsibilities:

• Provide daily IT support to internal users, including troubleshooting hardware, software and networking issues.
• Provide support for email system, including user account creation, troubleshooting and software updates.
• Perform hardware replacement and upgrades in case of device failure.
• Install, configure and update software and applications as needed.
• Configure and maintain network equipment including switches, routers and Wi-Fi devices.
• Monitor and perform routine checks on servers to ensure system stable.
• Handle ad hoc IT requests efficiently and professionally.
• Maintain accurate records of IT assets, support requests and solutions provided.
• Collaborate with other IT team members and assist with IT projects as assigned.

Requirements:

• Diploma or above in Information Technology, Computer Science or a related field preferred.
• Minimum of 1 year of experience in technical support, desktop support or network administration.
• Relevant certifications such as ITIL, Microsoft Certified or equivalent are a plus.
• Experience with hardware and software support (Windows, Microsoft Office, Lotus Notes, etc...).
• Good knowledge of network configuration and troubleshooting (LAN, Wi-Fi, TCP/IP).
• Familiarity with server monitoring and basic administration tasks.
• Ability to work independently and travel to different office locations.
• Excellent communication and interpersonal skills.
• Customer-focused, approachable and responsive to user needs

Work Location: Discovery Bay
Free transportation to Discovery Bay will be provided. In fact, it only takes 25 min ride for ferry from Central or 10-15 min ride for bus from Sunny Bay MTR. If you want to know more about the work life in Discovery Bay, please watch this video: https://goo.gl/6LLK75

Benefits:
We offer competitive remuneration package and fringe benefits including discretionary bonus, transportation allowance, annual leave, duty meal, birthday leave, medical and dental coverage and Top-up MPF scheme. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship.

Application Methods:

• Online application - visit our website http://www.hkri.com (Career Opportunities/Information Technology) to complete the on-line application form
• Email - send your detailed resume and expected salary to ghr@hkri.com
• Whatsapp - 6092 2560
• Fax - 2987 5057

Note: Applicants not invited for interview within two months may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided upon request.