Manage and continuously improve IT helpdesk services to ensure timely support to business users; The incumbent is responsible for planning, installing,……
O Effectively communicate with users and helpdesk support. Provide onsite support services for workstation and network including but not limited to.…
The incumbent is responsible for planning, installing, maintaining, and troubleshooting IT infrastructure, coordinating with team members to improve network development, documenting the physical layout and ensuring high user accessibility.
Responsibilities:
Manage Cloud/WAN/LAN, server provisioning, workstations, backup and recovery to ensure smooth running of the infrastructure;
Manage vendors, and evaluate trends in new products and solutions to improve operational efficiency, security maturity and cost effectiveness;
Administer user accounts in Cloud, AD and email system;
Monitor network performance (availability, utilization, throughput and latency);
Manage and continuously improve IT helpdesk services to ensure timely support to business users;
Maintain proper documentation such as policies, network diagram and operation manual; and
Perform ad hoc tasks and assignments as assigned by supervisor.
Requirements:
Degree holder of Computer Science or equivalent
7 years relevant experience
Related disciplines and holder of CCNP & MCSE is preferred
Technical experience in administration of AD, Router, DNS and DR recovery arrangement
Solid experience in network administration and supporting internet, Windows servers and firewall systems
Hand-on setup and administration of Azure / AWS will be an advantage
Hand-on O365 migration project experience will be an advantage
Work Location:Tsuen Wan
Benefits:
We offer competitive remuneration package and fringe benefits such as discretionary bonus, annual leave, birthday leave, dental and medical coverage and Top-up MPF scheme based on the employment terms offered. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship.