About the Role
Spring Asia Pacific is part of a global logistics network supporting cross-border e-commerce and shipping solutions. We are looking for an IT Integration Consultant to manage system integrations across customers, carriers, and internal platforms.
This is a customer-facing role where you will handle end-to-end integrations, connecting external platforms to Spring’s systems using APIs and other digital solutions. You will help onboard customers efficiently, improve processes, and support ongoing digital development.

Job responsibilities:
Responsible for integrating Spring Asia Pacific customers into Spring’s shipping services through APIs, web portals, e-commerce platform plugins, and SFTP

The IT Integration Consultant serves as the link between customers, carriers, platforms, Customer Service, Account Management, and our IT organization, ensuring the integration process runs as smoothly as possible

The IT Integration Consultant understands the implications of customer needs and our operational processes regarding IT integrations, and advises on process improvements

Integrate logistical carriers/partners within our systems, coordinating between developers, product managers, and partners from requirements definition through testing and go-live

Connect customers to our APIs, e-commerce platform plugins, and web portals

Provide continuous development and support for our expanding platform connections

Describe and implement optimal, sustainable processes for connecting and maintaining APIs and plugins

Propose optimizations and improvements to current processes for different stakeholders

Ensure customer and carrier setups are well organized, including incident management and logging

Address, handle, and resolve customer inquiries regarding API connections, CSV files, and offered products and services in accordance with company guidelines and policies

Maintain up-to-date IT knowledge and integration techniques to remain a knowledgeable liaison for customer IT departments

Involve account managers and/or developers in a timely manner when issues are too complex or unclear

Initiate changes to create new integration solutions and/or process optimizations

Translate customer needs into effective IT solutions

Provide timely and efficient support for new customer cases, perform feasibility checks, and advise Sales and other commercial stakeholders on required integration steps

Assist in tender processes when required

Contribute ideas for optimization and improvement within the IT department

Act as backup for the Senior IT Officer at Spring Asia Pacific when required.
Job Requirements

Degree holder, preferably in Information Technology, Computer Science, or a related discipline

Minimum 5 years of experience in a relevant field, with hands-on expertise in APIs, data (databases, JSON, CSV), system integration, troubleshooting, migrations, and software development

Knowledge of APIs (e.g. REST/SOAP), programming languages, and integration techniques

Familiarity with the full integration lifecycle, including design, testing, and deployment, is an advantage

Proficient in English, Cantonese, and Mandarin

Result-oriented with a can-do attitude

Able to work effectively in a multicultural team environment

High level of IT savviness with a strong business mindset and customer focus

Strong sense of responsibility with the ability to work under pressure and meet deadlines

Innovative, open to change, and receptive to new ideas

Good communication skills, with the ability to work with both technical and non-technical stakeholders

Willingness to travel on a case-by-case basis as required.

Full-time