Octopus Energy interview question
If you are late to a client's address; only to find that upon arrival you have broken items in your cargo that were intended for this client, and now the client is becoming angry - how would you handle this situation?
Interview Answer
Anonymous
29 Jan 2025
Joke Answer - "Just going on mi break, back in a bit." Real answer - I'd speak first to the customer, hearing some concerns - then advising my manager of the situation at the first opportunity. Working with the manager I would find a solution which would suit all parties; ensuring the retention of the clients business. I'd then offer em a cuppa tea.