World Manager Reviews

3.9

71% would recommend to a friend

(51 total reviews)

Gary Valkenburg

83% approve of CEO

67% positive business outlook

World Manager has an employee rating of 3.9 out of 5 stars, based on 51 company reviews on Glassdoor which indicates that most employees have a good working experience there. The World Manager employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

51 reviews
2.0
16 Sept 2018

Deceitful

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great location, and great co-workers for the most part

Cons

- They will deceive you to get you in the door, so make sure that anything and everything they tell you in terms of schedule, time-off, "flexibility", earnings, etc... is spelled out point by point in writing. - Repetitive work

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World Manager Response
7y
Thank you for sharing your feedback. We’re sorry to hear you personally felt like this. For future potential World Manager employees, we have very open, fair and transparent letters of offers and contracts for employment. All terms are of course laid out in full. After 13 years of doing business, all job descriptions are crystal clear and expectations are set for the first two months on the job. The only way to not know the allowed time off, or hours of work, schedules etc would be to not read the contract before signing it. Through our most recent engagement survey, this feedback was not shared directly with the business – we have searched again through free text responses in the survey and this specific feedback has not been shared. By sharing it directly with us, we have an opportunity to resolve the issue and make changes. One of our values we hold strong is “respect our people”. We’d like an opportunity to have a respectful conversation around your feedback. Please contact our HR Manager to discuss your concerns, I’m sure together we can build a better understanding and a possible solution to your concerns.
2.0
11 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Great inner CBD location close to most public transport and located near the shopping and entertainment district. Young team with an average age of late 20s to early 30s, Get to know everyone like family. Occasional Social Events & Cake on Birthdays. Product has been on the market for over 10 years and already have significant market share.

Cons

World Manager calls themselves a global company with only 2 offices in Sydney and Dallas Texas. The market is heavily saturated and dependent on innovation. Management style is outdated, they expects high volume, low quality activities, 100+ a day and micromanagement which leads to poor worklife balance. They use one of the worse CRM on the market which is old, buggy and lags. Leads are not divided equality or separated via verticals when majority of clients/prospect are heavily skewed to specific industries. No real B2B consultative sales training within the organisation so don't expect any formal/external training either.

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World Manager Response
6y
We always appreciate constructive feedback and take our employee comments seriously. For clarity and transparency, we service hundreds of the biggest house hold brand names in over 50 countries using our platform every day. in 2019 we now have 5 offices around the world with an amazing group of team members who are dedicated to providing VIP treatment to all our Brands daily. We have been listening to our teams over the years and always work on improving how we do business. In early 2018 we implemented world class sales training for all sales people within all our regions. The sales training is continuously run throughout the year with several live training sessions annually. We definitely did have a sub par CRM in place, and now use the best CRM in the market! 94% of all the Brands we have signed in the past 13 years are still with us today. Our teams are proud of this extremely high retention rate. This outstanding stat is a result of the dedicated Relationship Managers we have in our regions as well as the talented developers and testers who are always innovating our platform to keep it cutting edge. The inside sales role is a tough grind. I know this from experience as the only sales person in the company for the first 4 years. This is the one role within our business in all our regions that has high turnover. It is an entry level sales position, and the best way to learn the techniques required to become a future sales gun. We are always looking for ways to make this role more exciting for our people in this role. We continue to tweak our bonus structures, and providing more perks and reasons to celebrate wins as a team. Gary A Valkenburg, Founder / CEO
2.0
29 Jun 2020

Good coworkers, bad management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- decent PTO - some employees have work from home opportunities (pre-COVID), though not all - decent medical coverage - many good people work here but most don't stay for long - lots of snacks

Cons

- micro management is the name of the game - entire office lives in fear of the CEO's mood changes - high turnover rate because of poor management - few opportunities for advancement - yearly "bonus" at the holidays for most employees will be $100, which after taxes comes out to about $80. A big deal will be made about the person who gets the highest bonus, because said person works their butt off and is so deserving. This person will get $200 - very poor communication throughout the company; very little transparency - odd inner circle of "global leaders" who are told they can't fraternize with "junior staff." Slightly cult-like. - No concern for work-life balance - Shutdown at holidays but forced to use your PTO days for this

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World Manager Response
5y
As Founder and CEO, you can tell by reading all my replies here, I will always call it tight, and if someone posts lies, I will have an honest and upfront reply. I can see a trend with the few negative reviews we get a year. They are always from the staff who were the lowest performers or the biggest drain on the culture of the company. You young lady, who wrote this review are no exception. You were flown from Dallas Texas to Sydney Australia for a 10 day all expenses paid trip to learn from our head office when you started. From the month you returned you became the biggest dark cloud we have had in our office since we opened? You made horrendous false accusations about me as CEO, and when my leadership team did a full investigation, everything you said was false, and you backtracked your statements and attitude blaming it all on your 'personal problems' in your life, and you grocery list of 'issues' you had going on in your head. Not one other person in our company would say they are micromanaged or 'live in fear' of the CEO, or that I have mood swings. But because Glassdoor allows anonymous reviews, you get to make up whatever lies you want and post them with out retribution.... much like the accusations you falsely made while working in our company. In any large company, the only employees that get micromanaged are the employees that are being performance managed because they are such poor performers. You never hit a deadline, and never delivered on the creative tasks you were assigned, so our leadership team was forced to follow up on you every day to ensure you made our brands happy in our community. Regarding trust, you earn trust, it is not given. if you cannot ever hit a deadline, you don't get trust and we don't take you for your word anymore. I know exactly who this is because up until the global crisis we had not lost an employee in this office in nearly a year except for this individual. My previous replies here on Glassdoor reflect our policy of internal promotions from within when warranted and a position comes up. This individual who is complaining here was with us for only a few months, and as our worst performer, and biggest troublemaker in the office, what promotion would there be in that period? Regarding bonuses, the review is again completely wrong, and this employee has no idea what our bonus structure is at all. Junior employees employed under a year do get the smallest bonus. bonuses and pay rises increase based on performance as well as tenure in the company. This year we had the privilege of flying two employees and their families or partner to any holiday resort in the world for a 7 night all expenses paid holiday. Our 10 Global Leaders are some of the most talented individuals I have ever had the opportunity to work with. World Manager is lucky to have them, and they certainly would not be called odd... True, our Global Leaders are not allowed to go drinking after work with any junior staff. The Global Leaders run this company and our offices around the world. They do not drink after hours with junior staff, and this is common place in almost any professional company. For all potential employees looking for employment, read all previous reviews, plus the replies and form your own opinions, vs the lies and embellishments made always by the few low performers who cannot deliver, and lose their jobs. Apply for a role, meet the team, and form your own opinions. Looking forward to meeting you. Gary A Valkenburg Founder / CEO
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Glassdoor has 51 World Manager reviews submitted anonymously by World Manager employees. Read employee reviews and ratings on Glassdoor to decide if World Manager is right for you.