Swinton Insurance Reviews

Updated 13 Jul 2020

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2.6
28%
Recommend to a Friend
30%
Approve of CEO
Swinton Insurance Managing Director Scott Kennedy (no image)
Scott Kennedy
11 Ratings
Pros
  • "Great people in each department(in 20 reviews)

  • "Not a bad company to work for, good people to work with(in 13 reviews)

Cons
  • "the call centre / head office in Manchester will be gone within 2 years when it starts functioning out of King Stoke(in 20 reviews)

  • "Head office location not the easiest to get to(in 18 reviews)

More Pros and Cons
  1. "Swinton"

    4.0
    Former Employee - Insurance Agent in Bristol, England

    I worked at Swinton Insurance part-time

    Pros

    Good bonus if you hit target

    Cons

    Extra hours to hit bonus

  2. "Profits over People"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester City Centre, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Free Coffee Absolutely adored the door man Martin (not actually employed by swinton)

    Cons

    After a change in ownership the changes implemented were done so without recognising you were placing a high level of stress on your CSAs. I'd like to say I was good at my job. Quick, smart, friendly. And the changes actually crippled my ability to do my job. No longer was helping the customer the priority it was how quickly you got them off the phone. If I spent more than 2 minutes off the phone after a call, actually doing my job, leaving clear notes, tieing up lose ends, navigating the numerous systems, with a million different log ins, I would have a CSM approach me, ask what I was doing, I then had to explain, wasting more time. I was once marked late because I logged into the phone 30 seconds past 9.00am, not 9.01am but 9.00am. All the CSMs are stressed and then take it out on their team. Information changes constantly. Every CSM will give you a different answer to the same quesion. This place is perfect if you dont care about doing a good job, you just have to be average enough to fly under the radar. Zero job satisfaction, constantly fixing mistakes of other CSA's who obviously make mistakes because they are being rushed to finish calls, not leave notes. I used to like going to work and then I started to dread it, actually panic about it, that was when I knew I needed to leave. Swinton taught me what kind of company I didn't want to work with.

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  3. "Helpful and Professional"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Analytics Manager in Manchester City Centre, England
    Recommends
    Neutral Outlook

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Autonomy, Good Atmosphere, Professional People

    Cons

    Bureaucratic, Difficult to get new tools approved

  4. "Your work colleagues are fine..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time

    Pros

    Free Coffee Decent internal staff employed by the buildings owners Varied menus in the restaurant

    Cons

    Pretty much anything that has the description of management attached to it....

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  5. "Sales"

    3.0
    Current Employee - Customer Sales Associate in Manchester, England

    I have been working at Swinton Insurance full-time for less than a year

    Pros

    The location is good. There is great commission. And there is a nice dress down culture.

    Cons

    Small mistakes can have them remove your bonus.

  6. "Analyst at Swinton"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Good place to grow and develop

    Cons

    I had no issues while there

  7. "Decent Wage Poor work life balance"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    Wage is good for the job. People i work with are nice

    Cons

    Move target goal posts very often. Process changes every week. Work life balance isn't good at all

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  8. "Management make the place bearable."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Manchester, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance part-time for less than a year

    Pros

    People, Atmosphere, Commission, Management, Salary

    Cons

    No progression, Boring, Bonus removed

  9. "Ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance full-time for more than 3 years

    Pros

    Not a bad company to work for, good people to work with

    Cons

    No one knows the correct answer to anything

  10. Helpful (1)

    "Profits over customer care"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time for more than 10 years

    Pros

    Good benefits, full sick pay, good wellbeing programs.

    Cons

    Went from being a ‘Sales Machine’ to a ‘customer service machine’ now back to being a ‘sales machine’ - currently no care for employees, no training, no observations just focused on sales. The new company and it’s very commercially driven CEO the King of Stoke.....the call centre / head office in Manchester will be gone within 2 years when it starts functioning out of King Stoke! No way will he pay Manchester City rates.

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Found 370 reviews