SYKES Reviews

Updated 5 Aug 2020

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3.0
50%
Recommend to a Friend
62%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,424 Ratings
Pros
Cons
  • "Customer service reviews were oddly handled(in 80 reviews)

  • "Most of the team leads were cool except for this one lady who always had mood swings, especially when it was(in 60 reviews)

More Pros and Cons
  1. "Team Lead"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at SYKES full-time

    Pros

    In operations, you can really grow your career.

    Cons

    ↑ that usually depend on the account...

  2. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends

    I worked at SYKES full-time

    Pros

    Hours, atmosphere, great coworkers and shift bids

    Cons

    Benefit cost and choices are limited


  3. "Excellent Remote Opportunity"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Content Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    Remote work environment. Supportive co-workers. Top-notch benefits package. Many opportunities for advancement.

    Cons

    Opportunities to meet co-workers thru in-person meetings or events could be improved, though I began working with SYKES thru COVID-19, so this may not be typical.

    Continue reading
  4. "NOT AS BAD AS PEOPLE SAY"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at SYKES full-time for more than 3 years

    Pros

    Mostly cool people here, ones who easily get stressed are the ones always complaining

    Cons

    Irrational customers who are late on payments etc. but still think they're owed something. Management expects results regardless. But what management doesn't?

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  5. "Nice company with great benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Makati City
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    Great benefits, nice career opportunities

    Cons

    Slow HR, Base Pay is low

  6. "Nice place, I love it, Its my first formal job and It has been a nice experience. Sykes is a nice place to improve"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sykes Customer Service in San Pedro, San Jose
    Recommends
    Neutral Outlook

    I have been working at SYKES full-time for less than a year

    Pros

    Nice place, I love it, Its my first formal job and It has been a nice experience. Sykes is a nice place to improve

    Cons

    Nothing at the moment, I love it

    Continue reading
  7. "Flexible Hours"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Philippine
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time for less than a year

    Pros

    Good hours and work schedule at least so far.

    Cons

    Has peak times that require you to stay later

    Continue reading
  8. "Not bad to start"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader 
    No Opinion of CEO

    I worked at SYKES full-time

    Pros

    You learn corporate way of life

    Cons

    low salary based on KPIs that you have no control over

  9. "Good for newbies."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Mandaluyong City
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    The management is great and approachable. This is the best place to start for newbies. Easy promotions.

    Cons

    No annual appraisal. Some have stayed for over a decade and are still stuck with the same package.

    Continue reading
  10. "Really depend of your department"

    4.0
    Current Employee - Customer Support Representative in Cluj-Napoca

    I have been working at SYKES full-time for more than a year

    Pros

    The possibility to work from home

    Cons

    Too much micromanagement Process could be simpler

Found 3342 reviews