Ritz-Carlton Employee Reviews about "ladies and gentlemen"
67% would recommend to a friend
(23 total reviews)
Hervé Humler
75% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Found 23 of over 3K reviews
Updated 27 Nov 2023
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Reviews about "ladies and gentlemen"
Return to all Reviews- 4.029 Jun 2016Anonymous EmployeeFormer Employee
Pros
Great work place..focus on training and development of the ladies and gentlemen.
Cons
Local work force could be challenging. The talent pool is very small.
- 5.012 Apr 2018Anonymous InternFormer Intern
Pros
Very thorough training, both at orientation and during internship Great care shown towards interns, with constant feed back and evaluations True spirit of “ladies and gentlemen being their most important assets”
Cons
High expectations of service not for everyone
- 4.024 Nov 2021Food and Beverage TraineeFormer Intern, more than 1 yearSarasota, FL
Pros
All the Ladies and Gentlemen working at the company are really nice especially the General Manager of the hotel. We came as an intern but despite that they treated us like their own family.
Cons
I worked at the pool area during the summer season and it was not something you need to look down on but it is fine as long as you know how to enjoy work.
- 5.02 Jun 2020Sales and Marketing CoordinatorFormer Employee, more than 1 yearChicago, IL
Pros
This is a wonderful hotel. I LOVED everyone I worked with and the ladies and gentlemen became some of my very close friends. Work life balance was amazing. Free lunch in the cafeteria, pay is decently competitive. I’m grateful for learning standards of a luxury hotel. Most days, I felt appreciated and supported. This position was extremely hands on and I was able to work on a lot of exciting and thoughtful projects.
Cons
Many individuals in management have been here a long time and are not open to new ideas. I remember feeling frustrated at the end of my time here because I took on more work and was not rewarded with a promotion or raise. I definitely saw a little bit of bullying and gossiping in the sales office that was not necessary.
- 3.028 Sept 2010Anonymous EmployeeCurrent EmployeeWest Palm Beach, FL
Pros
Best culture and company beliefs out there, truly makes you proud to be Ritz-Carlton. Co-workers are for the most part amazing ladies and gentlemen to work with.
Cons
I literally was on the verge of divorce because of the hours I worked. I barely got to see my spouse or speak to my parents on the phone. My doctor told me to quit because of the health problems I was experiencing i.e. breathing problems, nervous symptoms. Working 7am to 6pm one day, my boss asked why I was taking a half day. Six day work weeks, 12 hours a day, and a ridiculously meager salary. I got paid in smiles and invective.
3 - 5.013 Nov 2017Anonymous EmployeeFormer Employee
Pros
Excellent team of Ladies and Gentlemen producing the highest level of service
Cons
Difficult to obtain optimal work-life balance
- 5.015 Dec 2018Anonymous EmployeeFormer Employee
Pros
-Consistent schedule with hours if you are full-time -Good benefits package including income matching for retirement savings and employee discounts -Pay is competitive with industry -Continually learning new things you can also do lateral which are outside department shifts to learn new skills and make extra money -Great team members who are ladies and gentlemen and are a pleasure to work with
Cons
-Extreme busy periods which are hard to gauge -Some managers don’t what they’re doing and micromanage staff unnecessarily -Interiors have become dated and needs renovations
- 1.010 Apr 2017Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Hotel discounts including rooms, food and beverage, and spa. Medical benefits are rather good. 401k match is decent but comes a year later.
Cons
Most political place I've ever worked. Some ladies & gentlemen get promoted/Title change with better pay and no more responsibility. While others who have been in company 5+ years with the experience basically get told to find another job if they're not happy with it. To be 'promoted' or receive a pay increase you have to apply for that position. There are no promotions or raises because of the production level or experience one has. Work life balance for operations doesn't exist at my property.
1 - 5.03 Dec 2022Front Desk AssociateCurrent Employee, less than 1 yearWashington, DC
Pros
Excellent management, work culture, and benefits. Management and HR really do their best to keep their employees happy. It's an incredibly diverse workplace with people from all over the world. The Ritz credo and culture really foster a sense of teamwork amongst their ladies and gentlemen. If you want to progress in your career, their is ample room and encouragement to do so.
Cons
There are of course toxic employees that sneak in through the cracks. Also, they only offer the bare minimum paid time off.
- 5.018 Jul 2018Front Desk AgentCurrent Employee, more than 3 yearsJakarta
Pros
- Great values and culture - Supportive Guidance Team - Opportunities to keep learn and grow as a Ladies and Gentlemen is truly enliven
Cons
- For now I still don't have anything to complain about
