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Papa John's

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Papa John's

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Papa John's Reviews

Updated 27 May 2023

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Found 5,617 of over 6K reviews
3.4
53% Recommend to a Friend
Papa John's CEO Rob Lynch
56% Approve of CEO

Found 5,534 of over 6K reviews

3.4
53%
Recommend to a Friend
56%
Approve of CEO
Papa John's CEO Rob Lynch
Rob Lynch
845 Ratings
Pros
  • "Flexible hours and discounted food(in 298 reviews)

  • "Great atmosphere/educational/flexible schedule/great management/customer service experience(in 247 reviews)

  • Cons
  • "Wear and tear on the car is pretty bad(in 118 reviews)

  • "Drivers rarely get paid over minimum wage on the hour(in 173 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Good

      11 Jan 2022 - Accounting Clerk 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      have a nice & good place

      Cons

      not all all at the moment

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    2. 5.0
      Former Employee, less than 1 year

      Great experience for juniors

      16 Oct 2021 - Part Time Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very nice team, good learning experience

      Cons

      No cons, everything was smooth

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    4. 1.0
      Former Employee

      Screwed up top management culture

      21 May 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At store-level, many good things. People are very friendly and understanding. Career advancement can also be very quick if you put in the effort. I also admire how much they invest in the quality of the products, given it's a fast food chain.

      Cons

      At corporate level, many of the senior executives have been working for the company for at least a decade but common to see two decades. They might have started out as great passionate store-level employees who made there way up (or just happened to be John's friend in high school) but, over the decade or two, many of them have become complacent. There are different factions within the company playing political games against each other constantly and trying to get each other fired. When many of them believe the company treated individual(s) unfairly, they are afraid to voice their opinions because they are afraid of getting fired. Everyone just want to keep their salaries. Also, no matter how worthy a person should become one of the top executives, these positions are reserved for caucasians only. What John Schnatter founded in the 1980s was admirable but he has left it in the hands of people who are driving it into the ground.

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    5. 4.0
      Former Employee

      working environment

      22 Jun 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You will feel easy to work there, everyone treats each other respectful. The positive attitude is all around.

      Cons

      Sometimes you will find it difficult to have a open place for you to express yourself. You will find you are too far away from the management.

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    6. 1.0
      Current Employee, more than 5 years

      Incredibly exploitive

      2 May 2023 - Master Driver in Spring Branch, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun co-workers occasionally, get to spend time in your own car listening to what you want. They talk a big game about how they treat their employees Unfortunately it's not true

      Cons

      If you work hard you get rewarded by doing other people's work too, very exploitive business practices, including deducting your tips from your pay reducing your actual paycheck as if your tips are your wage, oftentimes refuse to acknowledge satisfactory or good work, oftentimes does not discipline poor work ethic or behaviors, often chastises employees who follow rules and report the bad and rule breaking coworkers. They promise PTO and holiday leave and other such things that they never actually give to employees who are not solely the general manager, regular employees don't get time off and if you dare to call out because you have a family member in the hospital they will bully in chastise you including but not limited to trying to cut your pay without your consent.

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    7. 3.0
      Former Employee, less than 1 year

      its okay for kids at school

      27 May 2023 - Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      answer phones , fold boxeas, and clean

      Cons

      pay bad, short hours, hard work for low pay,

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    8. 4.0
      Former Employee, less than 1 year

      Depends on franchise owner

      25 May 2023 - Delivery Driver in Lincoln, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Seems like a good company, competition across franchises that include international travel.

      Cons

      Franchise owner not present, when present sucked the life out the place

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    9. 5.0
      Current Employee, more than 5 years

      Delivery

      20 May 2023 - Delivery Driver 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Because I am expert in driving. I like to diver. I am. Very active and responsible.

      Cons

      No challenge here I accept all Challenges

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    10. 2.0
      Former Employee, less than 1 year

      Management and pay sucked

      15 May 2023 - Cashier/Pizza Maker in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My coworkers were ok, most of them were high school students

      Cons

      I was forced to work despite being exposed to COVID and feeling ill or else I would be fired, the work is physically exhausting, I was chastised for taking days off for disability and when a family member was dying, and management could not care less about me.

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    11. 2.0
      Former Employee

      Overworked and underpaid

      10 May 2023 - Delivery Driver 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers can be friendly, that’s about it

      Cons

      No one could make a decent living off of this hourly wage alone, expected to do everyone else’s job and the one time you refuse you’re labeled as a trouble worker. Most employees come in, sit down in the office and stare at their phones and when brought up to management I was told “that wasn’t his job”, well it sure wasn’t my job.

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    Viewing 1 - 10 of 5,534 Reviews
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    Papa John's Reviews FAQs

    Papa John's has an overall rating of 3.4 out of 5, based on over 5,756 reviews left anonymously by employees. 53% of employees would recommend working at Papa John's to a friend and 39% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Papa John's employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Papa John's. This rating has been stable over the past 12 months.

    53% of Papa John's employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Papa John's 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

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    Glassdoor has 5,756 Papa John's reviews submitted anonymously by Papa John's employees. Read employee reviews and ratings on Glassdoor to decide if Papa John's is right for you.