Omni Hotels Reviews
81% would recommend to a friend
(3199 total reviews)
Kurt Alexander
90% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "My favorite is the fact you can get hotel discounts as low as $39 and my coworkers are great." (in 74 reviews)
- "Not what i expected in the job title, had to work in the kids club, ot wat I signed up for and poor management" (in 123 reviews)
- "Hospitality industry requires long hours and sometimes it can be hectic when you are under stress and under pressure." (in 78 reviews)
Found 3,199 of over 3K reviews
Updated 28 Nov 2023
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- 5.013 Nov 2023Sales AdministratorCurrent Employee, less than 1 yearFernandina Beach, FL
Pros
Omni family is a great place to work at, to grow with and to become through. Team members have a great work ethic and you always feel on the same page. The bosses have an open door policy, you feel listened and they will find a solution with you. Your family life matters here! People understand you are not just an associate, but a real person with demands outside of your work place. So important to me! And to many other associates! Your opinion matters here! You are actually asked several times a year through a anonymous Questionary with actual meeting with bosses from other departments (to limit the biases) so you can express yourself on how things are going into your department. Growing here is something that seems so possible, opportunities are right around the corner. Just be ready to take it, inside your own department or even in other departments!
Cons
Training is not very straightforward, depending on the availability of the manager in charge of training.
- 1.014 Nov 2023Lobby AttendantFormer Employee, more than 1 yearCorpus Christi, TX
Pros
The stories and conversations with the guests were always amazing, giving recommendations to restaurants and the aquarium were always my favorite, showing people their way around when they got lost was another I enjoyed.
Cons
The management. The management. The person below the manager for sure and this is for housekeeping, all in all, it was the way management treated their employees then covered it up with some doughnuts and nachos in the break room like as if nothing ever happened, constantly had us short staffed and refused to help by hiring more people, not that it would matter because they'd quit after a month or two or not come back after a week of training ( I don't blame them by the way) , never had the supplies we needed to do the job, we'd put in paper what we need and it was never ordered except once or twice they ordered what we needed, that's it. Very thoughtful of them, they slid everything under the tabel and never fixed problems because they just didn't feel like it and it got worse over the years.
- 5.016 Nov 2023Finance DirectorCurrent Employee, more than 8 yearsAmelia Island, FL
Pros
The culture of Omni Hotels & Resorts is amazing! Our internal branding is "All In", and exemplifies that we are all here to create memorable experiences for our guests! Also, we strive to be good corporate citizens in the communities in which we operate, and to give back through volunteer programs and involvement with industry and community non-profit organizations. In Amelia Island, for example, in 2023, we were able to be a major donor to Nassau (County) Habitat for Humanity by partnering with the State of Florida Community Contribution Tax Credit Program to help lower income residents become homeowners! We also have excellent internal growth and development programs from our Leaders in Development (for recent college grads), Self-Directed Development Programs and our culture of "growing the garden" by focusing on promoting from within whenever possible!
Cons
No company is perfect, however, I have worked for several hospitality organizations throughout my career, and I am a two-time boomerang to Omni Hotels & Resorts (meaning I have left the company and come back twice!).
- 5.025 Oct 2023Operations CoordinatorCurrent Employee
Pros
This place truly feels like family. This is a big claim many companies make, but Omni is the only place I have seen it in play in my work environment. So much opportunity for growth if you want it! The leadership here is top notch and I have never felt safer in my work environment.
Cons
Getting your schedule to a point that works for your life can be tough when you have to work most holidays and weekends. I personally like having the slower times off though. Benefits are not as accessible to me as I thought. With my base pay, I cannot afford to deduct anymore from my paychecks. Benefits were a big deal for me when I took the job.
- 4.030 Oct 2023ManagementCurrent Employee, more than 5 yearsDallas, TX
Pros
- Leadership will notice when you go above and beyond, you can make a name for yourself no matter what position you hold and what your background is - Beautiful hotel brand, luxurious, always investing in improvements, great guest experience = happy employees - There are lots of training programs and employee training opportunities - you can really advance your career here - HR does a lot for the employee experience, sometimes it's cheesy but it's nice that they put the effort into making it a great place to work and you can participate as much or as little as you want - Opportunities for helping your community - volunteering, donation or fundraiser drives, there is a culture of helping those in need and its great to be a part of that - The honeymoon phase of people being really authentically nice and helpful does not go away - they have really caring people working here
Cons
- There can be pressure to get more done in a day/week than you would think possible but it is a 24/7/365 business so you need to take care to communicate when you need help or when you need to take a breath - Benefits can be expensive if you need all the coverages or need to cover kids - there are options that can work for different budgets though
- 2.07 Nov 2023ManagerCurrent Employee, more than 3 yearsLos Angeles, CA
Pros
There are so many associates that have been here for so long and always make you feel at home. Always willing to lend a helping hand and share knowledge.
Cons
This place was once a big happy family. That has all left the last few months. Very well deserved promotions are not given and there are a handful of associates that go above and beyond their pay rate and were denied raises or any type of title change/recognition. Budget is the excuse for everything. As long as guests are given the world, associates are required to slave away. Sadly, so many good ones have left recently and bad ones have come in. It is only a matter of time until it completely falls apart.
3 - 2.012 Sept 2023SPA ConciergeFormer Employee, less than 1 yearOklahoma City, OK
Pros
The pay was good and the facilities they have for staff (cafeteria, showers, lockers, etc.) are nice and spacious.
Cons
Parking options are parking far away for free in a sketchy area or paying to park in the garage ($100+/month) or in other lots ($50+). The management is all newer and scheduling is a nightmare. For a company that boasts professionalism, it was very lacking. I had scheduling issues before I even started and there was no accountability on why these issues were happening. It was always blamed on another department. I was scheduled to train on a Saturday and was never sent a schedule or update on when I needed to come in. I received a call asking why I wasn't at work and when I explained that I was on vacation and not scheduled yet, the error was blamed on HR. Upon my resignation, my paper time card was not turned in from Loss Prevention and I had to email multiple times regarding the compensation of my wages from the time I worked there. It was extremely difficult to get a response and receive wages. It took a month and multiple emails to receive payment. The software in the spa is out of date, complicated, and not user-friendly. It is unnecessarily complicated to use compared to other spa software systems. Everything except the facility itself is out of date.
- 5.019 Oct 2023Director of Food and BeverageCurrent Employee, more than 5 yearsTucson, AZ
Pros
- Tremendous opportunity for growth within the brand - Serious dedication to improving the brand and gaining market share. - Current trend of older property investment and new builds - Establishment of a new All-In culture throughout the company, focusing on taking care of guests and associates - Solid associate benefits. $89 room rates! - While a larger company with continued growth, still has a smaller company feel. There are only a handful layers between the company Exec Committee and property level leadership. - Privately owned company that owns their properties, meaning me all answer to one person. No answering to a franchise company and also an ownership company, just one person who seems to be as dedicated to the Brand as we are. - Dedication to luxurious properties without losing the approachability that Omni Hotels has always had. - Great mix of properties; Resort, City, Conventions; properties of all sizes.
Cons
- Some properties need to continue to work on bench-strength - Some systems are a little behind what other companies are working with, but I know that there is a larger, company-wide project addressing some of these items.
- 5.013 Nov 2023ManagerCurrent EmployeeLos Angeles, CA
Pros
My direct management is incredible...brilliant, empathetic, reasonable, wants the best for everyone. No one is hounded or micromanaged, as long as they get their work done. Everyone is made to feel welcome and accepted for who they are. Benefits and compensation are constantly being evaluated and hotel remains competitive in the industry. I've enjoyed working for the company and find that they do a lot to take care of their team members; always trying to improve their experience. You're not just a number here you are a person and they are always exploring ways to give recognition to those that work really hard at what they do. The culture is really a family-oriented one, and it's a great place for different cultures and people to come together.
Cons
Just like any place, there are a few bad apples,,, but the company pays good so they will never leave.
- 5.06 Nov 2023Food & Beverage Leader In DevelopmentCurrent Employee, less than 1 yearCorpus Christi, TX
Pros
It is a really good program to be a well rounded leader getting to chance to meet all the departments. This experience has been the best so far and I have grown so much in my development as a leader in food and beverage manager. The company invests time on graduates like me for opportunities to shine & excel leadership qualities. I really enjoy working with my team, as everyone is so knowledgeable and willing to help each other to succeed. As a future manager, I have learned so much for the amount of time I've worked, I truly feel I have learned more than I would have in a semester of school. For the first six months of my program, I worked in restaurant, for the remainder of the five months, I worked with Banquets, and 1 month I worked with other departments as HR, Sales, Accounting, Housekeeping, and Rooms.
Cons
As a future manager you are bound to work long hours sometimes.
Omni Hotels Reviews FAQs
Omni Hotels has an overall rating of 4.1 out of 5, based on over 3,330 reviews left anonymously by employees. 81% of employees would recommend working at Omni Hotels to a friend and 78% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.
81% of Omni Hotels employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Omni Hotels 3.9 out of 5 for work life balance, 4.2 for culture and values and 4.2 for career opportunities.
